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- Tasks: Assist customers with transactions and build relationships in a vibrant retail environment.
- Company: Join Australia Post, a trusted name in delivering for communities.
- Benefits: Competitive pay, flexible hours, and perks that support your wellbeing.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and a friendly, team-oriented attitude.
The predicted salary is between 30000 - 40000 £ per year.
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Pay Rate: $28.58 increases to $30.55 after 3 months + 12% Superannuation
Contract: 12-month Part-time fixed term contract
Hours: Monday to Friday, rostered shift 12:00 PM – 5:00 PM
Travel: Must travel on occasions between the following suburbs: Morley, Inglewood, Dianella, Mt Lawley, Osbourne Park, Osbourne Park Hub & Mirrabooka
Benefits: Enjoy the benefits of Post People Perks. Junior rates apply for those under 21 during training.
You’ll be:
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up‑selling and cross‑selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
About you:
- You’re friendly, enthusiastic and reliable and you love working in a team environment.
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we’ll deliver for you:
- We invest in you for the long‑term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‑free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‑equitable recruitment experience and workplace.
Retail Customer Service Officer in Morley employer: Australia Post
Contact Detail:
Australia Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Officer in Morley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Australia Post. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your customer service experience aligns with the Retail Customer Service Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! Australia Post is looking for friendly and enthusiastic individuals. Don’t be afraid to let your personality shine through during the interview. Share stories that highlight your teamwork and customer service skills.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Australia Post careers page. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Retail Customer Service Officer in Morley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Retail Customer Service Officer role. Highlight your customer service experience and any cash handling skills you have. We want to see how you can bring your unique flair to our team!
Show Your Enthusiasm: Let your passion for customer service shine through in your written application. Use friendly language and express why you’re excited about the opportunity to work with Australia Post. We love seeing candidates who are genuinely enthusiastic about joining us!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, so make sure your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Australia Post
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult customers or situations in the past. Australia Post values a friendly and reliable approach, so think about how you can demonstrate that.
✨Familiarise Yourself with Australia Post
Do some research on Australia Post and its services. Understanding their mission and values will help you align your answers with what they’re looking for. Mentioning specific services or initiatives during your interview can show your genuine interest.
✨Practice Cash Handling Scenarios
Since the role involves managing high-value transactions, it’s a good idea to practice cash handling scenarios. Think about how you would ensure accuracy and security when processing payments. Being able to discuss this confidently will impress your interviewers.
✨Show Enthusiasm for Teamwork
Australia Post emphasises teamwork, so be prepared to talk about your experiences working in a team environment. Share how you’ve contributed to team success and how you can bring that same energy to their retail team.