At a Glance
- Tasks: Help customers with their needs and manage transactions in a friendly environment.
- Company: Join Australia Post, a trusted name in delivering for communities.
- Benefits: Earn $28.58/hour, increasing to $30.55 after 3 months, plus superannuation.
- Other info: Enjoy ongoing training and career development in an inclusive workplace.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and a passion for teamwork are essential.
The predicted salary is between 30000 - 32000 £ per year.
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Pay rate: $28.58 / hour increases to $30.55 / hour after approx. 3 months, + 12% Superannuation
Training: 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
Position: Permanent Part Time position working 20 hours per week, Monday to Friday 1pm-5pm
You’ll be:
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up‑selling and cross‑selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
About you:
- You’re friendly, enthusiastic and reliable and you love working in a team environment.
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we’ll deliver for you:
We invest in you for the long‑term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety. Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. We invest in your personal well‑being, recognise and reward you for your contribution to our success with Post Perks and more.
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‑free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‑equitable recruitment experience and workplace.
If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
Retail Customer Service Officer in Cardiff employer: Australia Post
At Australia Post, we pride ourselves on being an exceptional employer that values inclusivity, personal growth, and community impact. As a Retail Customer Service Officer, you'll enjoy a supportive work culture with ongoing training, competitive pay, and the opportunity to make a meaningful difference in the lives of Australians. Join us in a role where your contributions are recognised and rewarded, all while working in a diverse environment that celebrates authenticity and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Officer in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Australia Post. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or upsell products. Role-playing these situations with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show your enthusiasm! When you walk into that interview, let your personality shine. Smile, be friendly, and express your excitement about the role. Remember, they want someone who’s not just capable but also passionate about helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and any updates directly from the source. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Customer Service Officer in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your friendly and reliable nature.
Be Authentic:We love when applicants bring their true selves to the table. Don’t be afraid to let your personality shine through in your application. It helps us get to know you better and see if you’d fit right in with our team.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Australia Post
✨Know the Company
Before your interview, take some time to research Australia Post. Understand their values, mission, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Service Officer, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully handled customer interactions, resolved issues, or provided exceptional service. This will demonstrate your capability to thrive in a customer-centric environment.
✨Practice Cash Handling Scenarios
Since the role involves managing high-value transactions, it’s wise to brush up on your cash handling skills. Consider practicing scenarios where you process payments accurately and efficiently. Being confident in this area will reassure the interviewer of your reliability.
✨Emphasise Teamwork and Enthusiasm
Australia Post values a friendly and enthusiastic team environment. Be ready to discuss how you work well in teams and contribute positively to group dynamics. Share stories that highlight your reliability and enthusiasm for helping others, as these traits are essential for the role.
