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- Tasks: Ensure timely delivery of orders and provide top-notch customer service.
- Company: Join a leading online retail company known for exceptional customer care.
- Benefits: Gain valuable experience in a dynamic team environment.
- Other info: Flexible shift patterns with opportunities for weekend work.
- Why this job: Perfect for those who love helping others and thrive in fast-paced settings.
- Qualifications: Strong communication skills and a background in customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Our client is a world-leading online Retail Company based in South East London, and they are looking for a Customer Care Consultant to join their team on a temporary basis. The purpose of this position is to ensure that clients receive their ordered goods on time and according to the agreed terms. This is an exciting opportunity for someone to join a great team and a company that is well known for their high standard of customer care.
If you are highly customer‑focused with strong communication skills, both verbal and written, have a customer care service background, and you are looking for a great opportunity, this is for you.
CUSTOMER CARE CONSULTANT ROLE:- Ensuring outbound orders are processed accurately and within agreed service levels, while maintaining high levels of customer service.
- Liaising with other departments to meet customer demands and resolving issues that could delay shipments.
- Facilitating customer returns within set time periods and using internal software to manage export systems.
- Reporting customer queries or complaints related to the London Premier Service to the Shipping Management team and maintaining a shared email folder for timely resolution.
- Planning efficient routes for drivers, managing workload, and using external courier services when necessary, while ensuring effective communication within and across teams.
- Prepared to work set shift patterns on a rota system that includes evenings.
- Being available for weekend work (1 in 3 weekends).
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base.
- Ability to display clear and positive communication skills.
Customer Care Consultant in London employer: Australasian Recruitment Company
Contact Detail:
Australasian Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant in London
✨Tip Number 1
Get to know the company! Research their values and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. It’ll boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Care Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer care experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role requires strong verbal and written communication, use your application to demonstrate these skills. Keep your language clear and professional, but let your personality shine through!
Highlight Relevant Experience: If you've worked in customer service before, share specific examples of how you’ve gone above and beyond for customers. We love hearing about your successes and how you’ve resolved issues!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Australasian Recruitment Company
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your exceptional customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to meet and exceed customer expectations.
✨Practice Clear Communication
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer care situations. Think through potential challenges you might face in the role and prepare your responses. This will show that you can think on your feet and are ready to tackle any issues that arise.