Customer Operations Manager

CUSTOMER OPERATIONS MANAGER

We are seeking an experienced and proactive Customer Service Manager with 8 years of proven leadership in delivering exceptional customer experiences. This is a pivotal role where you'll lead and inspire a team, improve customer satisfaction, and drive service excellence across all touchpoints.
CUSTOMER OPERATIONS MANAGER ROLE:

• Leading, coaching, and developing the customer service team to consistently exceed performance targets
• Overseeing day-to-day operations, ensuring timely and effective resolution of customer queries and complaints
• Monitoring KPIs, service levels, and customer feedback, using insights to continuously improve processes
• Implementing and refining customer service strategies that align with business goals
• Collaborating with internal departments (sales, operations, marketing) to resolve complex customer issues and enhance service delivery
• Recruiting, training, and onboarding new team members as needed
• Handling escalated complaints and ensuring a swift, customer-focused resolution
• Maintaining accurate records and producing regular reports for senior management

CUSTOMER OPERATIONS MANAGER ESSENTIALS:

• Minimum 8 years' experience in customer service, with at least 3 in a managerial or team lead role.
• Strong leadership and people management skills with a passion for team development.
• Excellent communication and interpersonal abilities.
• Confident using CRM systems and customer service tools.
• Analytical mindset with a continuous improvement approach.
• Calm under pressure and solution-focused.
• Proven track record of driving customer satisfaction and operational efficiency.

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.