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- Tasks: Ensure timely delivery of orders and provide top-notch customer service.
- Company: Join a leading online retail company known for exceptional customer care.
- Benefits: Flexible shifts, great team environment, and valuable experience in customer service.
- Other info: Opportunity to work in a supportive environment with diverse colleagues.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a background in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a world-leading online Retail Company based in South East London, and they are looking for a Customer Care Consultant to join their team on a temporary basis. The purpose of this position is to ensure that clients receive their ordered goods on time and according to the agreed terms. This is an exciting opportunity for someone to join a great team and a company that is well known for their high standard of customer care. If you are highly customer‑focused with strong communication skills, both verbal and written, have a customer care service background, and you are looking for a great opportunity, this is for you.
CUSTOMER CARE CONSULTANT ROLE:
- Ensuring outbound orders are processed accurately and within agreed service levels, while maintaining high levels of customer service
- Liaising with other departments to meet customer demands and resolving issues that could delay shipments
- Facilitating customer returns within set time periods and using internal software to manage export systems
- Reporting customer queries or complaints related to the London Premier Service to the Shipping Management team and maintaining a shared email folder for timely resolution
- Planning efficient routes for drivers, managing workload, and using external courier services when necessary, while ensuring effective communication within and across teams
CUSTOMER CARE CONSULTANT ESSENTIALS:
- Prepared to work set shift patterns on a rota system that includes evenings
- Being available for weekend work (1 in 3 weekends)
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
- Ability to display clear and positive communication skills
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Customer Care Consultant employer: Australasian Recruitment Company
Contact Detail:
Australasian Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can go a long way in landing that Customer Care Consultant role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve issues quickly. We want you to shine and show off those exceptional communication skills!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and customer care standards will help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you who are ready to exceed customer expectations.
We think you need these skills to ace Customer Care Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your background makes you a perfect fit for this role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value in our team!
How to prepare for a job interview at Australasian Recruitment Company
✨Know the Company Inside Out
Before your interview, do some research on the company’s values and customer care philosophy. Understanding their approach to customer service will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your verbal and written skills. Think of situations where you successfully resolved customer issues or communicated effectively with team members.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Practice your responses to common situations, like dealing with a delayed shipment or a difficult customer, to demonstrate your problem-solving abilities.
✨Highlight Your Flexibility
This role requires working set shift patterns, including weekends. Be prepared to discuss your availability and willingness to adapt to the rota system, showing that you’re committed to meeting the company’s needs.