At a Glance
- Tasks: Ensure timely delivery of orders and provide top-notch customer service.
- Company: Join a leading online retail company known for exceptional customer care.
- Benefits: Flexible shifts, great team environment, and valuable experience in customer service.
- Other info: Opportunity to work weekends and develop your career in a supportive setting.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Strong communication skills and a passion for helping customers.
Our client is a world-leading online Retail Company based in South East London, and they are looking for a Customer Care Consultant to join their team on a temporary basis. The purpose of this position is to ensure that clients receive their ordered goods on time and according to the agreed terms. This is an exciting opportunity for someone to join a great team and a company that is well known for their high standard of customer care.
If you are highly customer-focused with strong communication skills, both verbal and written, have a customer care service background, and you are looking for a great opportunity, this is for you.
CUSTOMER CARE CONSULTANT ROLE:
- Ensuring outbound orders are processed accurately and within agreed service levels, while maintaining high levels of customer service.
- Liaising with other departments to meet customer demands and resolving issues that could delay shipments.
- Facilitating customer returns within set time periods and using internal software to manage export systems.
- Reporting customer queries or complaints related to the London Premier Service to the Shipping Management team and maintaining a shared email folder for timely resolution.
- Planning efficient routes for drivers, managing workload, and using external courier services when necessary, while ensuring effective communication within and across teams.
CUSTOMER CARE CONSULTANT ESSENTIALS:
- Prepared to work set shift patterns on a rota system that includes evenings.
- Being available for weekend work (1 in 3 weekends).
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base.
- Ability to display clear and positive communication skills.
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Customer Care Consultant in Charlton employer: Australasian Recruitment Company
Join a forward-thinking legal services firm that prioritises innovation and flexibility, making it an exceptional employer for those in the legal field. With a strong emphasis on employee wellbeing, generous sick leave, and health insurance, you will thrive in a collaborative environment that supports your professional growth while allowing for flexible working arrangements. This role offers the unique opportunity to engage with a diverse client base, enhancing your commercial legal experience in a dynamic and technology-driven setting.
Contact Details:
Australasian Recruitment Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Consultant in Charlton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Australasian Recruitment Company.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Australasian Recruitment Company. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Consultant in Charlton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Australasian Recruitment Company.
How to prepare for a job interview at Australasian Recruitment Company
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Australasian Recruitment Company's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Australasian Recruitment Company offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
