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For Companies At a Glance
- Tasks: Support live services and resolve customer IT system issues efficiently.
- Company: Join CBSBUTLER, a leading consultancy driving digital transformation for the MoD.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for training and career growth.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in tech.
- Qualifications: Must have experience with Linux systems and excellent communication skills.
- Other info: This role requires high-level security clearance; training provided for DV clearance.
The predicted salary is between 36000 - 60000 £ per year.
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Company: CBSBUTLER HOLDINGS LIMITED TRADING AS CBSBUTLER
Job Type: Permanent, Full Time
Position: LINUX Engineer (Service Support)
Salary: £45,000 + 10% Allowance + Bonus – Total Compensation circa £50,000
Location: Stevenage – full-time on site
Clearance: DV Cleared or DV Clearable. Initially SC Cleared
The Company:
You will join a world-class consultancy bringing digital transformation to the MoD. Due to the size and expertise, there is excellent scope for training and career progression.
The Role:
As Linux Engineer, you will play a crucial role in supporting our live services. You will join our established team providing support to customers\’ IT systems.
This opportunity is customer-facing, so the most important attributes are your ability to work well and communicate effectively with customers.
You will support our high-profile customer through the implementation and configuration of complex IT solutions.
Responsibilities:
- Receive and review customer-related system issues via a ticketing system and resolve issues to maintain system operational states within SLA and KPI targets.
- Review and produce documentation, record processes to enable first-time fixes and quick resolutions.
- Monitor system status and report issues promptly to service management and relevant teams.
- Maintain high customer satisfaction by understanding and meeting customer needs within your support role.
- Provide server and application support, including automation, image building, documentation, scripting, and Linux server configuration.
- Mentor and train junior team members to enhance team skills.
- Contribute to new work requirements as directed by Service Delivery Managers.
This role requires high-level security clearance. Please visit the relevant security clearance information page for more details.
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LINUX Engineer (Service Support) employer: Austin Fraser
Contact Detail:
Austin Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LINUX Engineer (Service Support)
✨Tip Number 1
Familiarise yourself with the specific Linux distributions and tools mentioned in the job description. Being well-versed in these technologies will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Since this position is customer-facing, practice your communication skills. Prepare to discuss how you've effectively resolved customer issues in the past, as this will be crucial in showcasing your ability to maintain high customer satisfaction.
✨Tip Number 3
Research CBSBUTLER and their work with the MoD. Understanding their mission and values will help you align your responses during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Consider obtaining or renewing your security clearance if you haven't already. Since this role requires DV clearance, having this in place can significantly enhance your candidacy and show your readiness for the responsibilities involved.
We think you need these skills to ace LINUX Engineer (Service Support)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Linux Engineer position. Tailor your application to highlight your relevant experience in supporting IT systems and customer-facing roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Linux server configuration, automation, and scripting. Provide specific examples of how you've resolved system issues and maintained high customer satisfaction in previous roles.
Showcase Communication Skills: Since this role is customer-facing, make sure to demonstrate your communication skills in your application. Mention any experience you have in mentoring or training others, as well as your ability to work effectively with customers to meet their needs.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Austin Fraser
✨Understand the Role
Make sure you have a solid grasp of what a Linux Engineer (Service Support) does. Familiarise yourself with the responsibilities listed in the job description, especially around customer support and system monitoring.
✨Showcase Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with clients or team members in past roles.
✨Prepare for Technical Questions
Brush up on your Linux knowledge and be ready to answer technical questions related to server support, scripting, and automation. Consider practical examples from your experience that demonstrate your expertise.
✨Highlight Teamwork and Mentoring Experience
The role involves mentoring junior team members, so be ready to share examples of how you've supported or trained others in previous positions. This will show your ability to contribute to team development.
