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- Tasks: Lead a dynamic team in managing freight operations at London Heathrow.
- Company: Join a market leader in the shipping industry with global offices.
- Benefits: Enjoy a competitive salary, 32 days leave, and private healthcare.
- Why this job: Be part of a fast-paced environment with growth opportunities and a focus on customer service.
- Qualifications: 5+ years in freight forwarding and experience managing teams of 25+.
- Other info: Commutable to London Heathrow; branch bonus linked to profit.
The predicted salary is between 72000 - 85000 £ per year.
We are actively looking to engage managerial professionals across an air, sea, and road background with a passion for freight forwarding and aviation shipping for a new role as a Freight Branch Manager in London Heathrow!
Client Details
My client is searching to provide large-scale investment to create a new offering at LHR. The business is a market leader in a niche area of the shipping industry and has offices based across the world (in Germany, Spain, USA & more recently in the Far East). You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world’s largest industrial, retail & FMCG-based customers. My client focuses on searching air freight, AOG, sea freight & road freight solutions, which are both cost-effective & time-sensitive.
Job Description
As a Freight Branch Manager, you will report to the Regional Director on a daily basis. You will have full responsibility for the new site at London Heathrow along with the following areas:
- Manage a fast-paced, growing operation of circa 25 freight import and export specialists who are responsible for bookings including pricing, quotations, end-to-end shipping, and customs documentation.
- Manage a small customs and documentation team responsible for customs clearance, booking, BL, pre-advices, etc.
- Full branch/office P&L responsibility including HR development and staff training, alongside RTW, 1-2-1’s and appraisals of a direct and indirect team of colleagues.
- Help create and update a rate matrix (along with the commercial team) for nominating carriers, hauliers, shipping lines, airlines, and GSA in line with rates, OTIF value, and customer requirements in line with a variety of INCOTerms.
- Develop a ‘best in service’ relationship offering to ensure high levels of customer service are provided by the branch to a mixed client base.
- Top-level customer rate analysis on route guidance, whilst monitoring and securing allocations and operation efficiency.
The Ideal Candidate
The successful candidate will have an expansive background in freight forwarding across both import and export. The ideal Freight Branch Manager will have the following skills and experience:
- 5+ years’ experience in freight forwarding in either air, sea, or road freight forwarding.
- Experience of managing teams of 25+ colleagues across freight forwarding, customs, and commercial development experience.
- History of leading and managing freight operations involving pricing, quotation, and planning customer deliveries across road, air & sea freight.
- Desirable experience of managing teams of customs compliance operators.
- Excellent customer service experience.
- Proven history of developing freight forwarding commercial accounts.
- Commutable to London Heathrow on a daily basis.
Whats On Offer?
- £72,000-£85,000.
- 32 days annual leave.
- Branch bonus linked to profit.
- Car allowance.
- Comprehensive company benefits account.
- Private family healthcare.
- Large opportunities to progress knowledge and job banding to a senior level.
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Freight Branch Manager employer: Austin Fraser
Contact Detail:
Austin Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Branch Manager
✨Tip Number 1
Make sure to highlight your experience in managing teams of 25+ colleagues, as this is a key requirement for the Freight Branch Manager role. Be prepared to discuss specific examples of how you've successfully led teams in a fast-paced environment.
✨Tip Number 2
Familiarize yourself with the latest trends and challenges in freight forwarding, especially in air, sea, and road logistics. This knowledge will help you demonstrate your passion for the industry during discussions with us.
✨Tip Number 3
Prepare to discuss your experience with customs compliance and documentation management. Since you'll be overseeing a customs team, showcasing your expertise in this area will set you apart from other candidates.
✨Tip Number 4
Think about how you can contribute to creating a 'best in service' relationship with clients. Be ready to share strategies you've implemented in the past to enhance customer service and operational efficiency.
We think you need these skills to ace Freight Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in freight forwarding, especially in air, sea, and road logistics. Emphasize any managerial roles you've held and the size of teams you've managed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for freight forwarding and your understanding of the industry. Mention specific achievements in previous roles that demonstrate your ability to manage operations and lead teams effectively.
Highlight Relevant Experience: In your application, focus on your 5+ years of experience in freight forwarding. Detail your involvement in pricing, quotations, and customs documentation, as well as any experience with customer service and account development.
Showcase Leadership Skills: Since the role requires managing a team of 25+ specialists, be sure to include examples of your leadership style and how you've successfully developed and trained staff in past positions.
How to prepare for a job interview at Austin Fraser
✨Showcase Your Freight Forwarding Experience
Make sure to highlight your 5+ years of experience in freight forwarding, especially in air, sea, or road. Be prepared to discuss specific examples of how you've managed teams and operations in these areas.
✨Demonstrate Leadership Skills
As a Freight Branch Manager, you'll be leading a team of around 25 specialists. Share your experiences in managing teams, conducting appraisals, and developing staff. Use concrete examples to illustrate your leadership style.
✨Understand the Importance of Customer Service
Customer service is key in this role. Prepare to discuss how you've developed relationships with clients and ensured high levels of service in your previous positions. Highlight any successful strategies you've implemented.
✨Familiarize Yourself with P&L Responsibilities
Since you'll have full P&L responsibility for the branch, brush up on your financial management skills. Be ready to talk about how you've handled budgets, pricing strategies, and financial performance in past roles.
