At a Glance
- Tasks: Manage customer accounts and ensure strong relationships while overseeing service delivery.
- Company: A lovely company in Finchampstead with a supportive team culture.
- Benefits: Flexible working options after training, competitive salary, and career development opportunities.
- Other info: Opportunity to work in a dynamic environment with a focus on customer satisfaction.
- Why this job: Be the key link between customers and internal teams, making a real difference.
- Qualifications: Experience in customer support and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A lovely company based in Finchampstead are looking for a Customer Support Manager to join their team.
This role can be working 3 days in the office and 2 days at home after your 6 months training/probation if you require.
The main role is to : To manage customer accounts in line with contractual commitments and KPI's Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained.
To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. to include status reporting, quote processing , query resolution and supplier management To manage the service delivery of internal support departments to ensure service delivery to the customer.
Development and presentation of customer Performance reports Supporting the Sales and Business development team during the implementation of new customer programs Continue the review of company processes and procedures and customer interactions to ensure that both internal efficiencies and customer satisfaction are maximised Responsibilities of the Customer Support Specialist are:- Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications.
Act as the main...
Customer Support Manager employer: Austin Clark Recruitment Limited
This lovely company in Finchampstead offers a supportive and flexible work environment, allowing Customer Support Managers to thrive both in the office and at home after training. With a strong emphasis on employee growth and development, team members are encouraged to build lasting relationships with customers while enjoying a culture that values innovation and efficiency. The company's commitment to maintaining high standards of service delivery ensures that employees find their roles both meaningful and rewarding.
Contact Details:
Austin Clark Recruitment Limited Recruitment Team
