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- Tasks: Diagnose and resolve faults in solar PV and battery systems while providing top-notch technical support.
- Company: Join a leading renewable energy company focused on innovation and sustainability.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with hands-on experience and direct customer interaction.
- Why this job: Be the hero who keeps solar systems running smoothly and makes a real difference.
- Qualifications: Experience with solar PV systems and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a hands-on technical role for someone who takes ownership of problems and sees them through to resolution. You won't just log tickets—you'll diagnose, fix, and follow issues end-to-end. You won't be a passive ticket filler; you’ll sit at the centre of operations, bridging installation teams, customers, and manufacturers. The right hire here prevents delays, protects reputation, and keeps systems performing as they should.
Key Responsibilities
- Diagnose and resolve faults across solar PV and battery systems
- Provide technical support for systems including Sunsynk, Hanchu, Tesla (Powerwall), and Sigenergy
- Investigate underperformance, faults, communication issues, and system errors
- Liaise directly with manufacturers to escalate and resolve technical issues
- Remotely access systems where possible to diagnose and resolve faults
- Attend customer properties when required to troubleshoot and recommission systems
- Support installation teams with technical queries and commissioning issues
- Interpret system data, logs, and monitoring platforms to identify problems
- Ensure systems are operating safely, efficiently, and within design parameters
- Manage and prioritise support tickets to meet response and resolution targets
- Provide clear updates to customers in plain English (not technical waffle)
- Assist with warranty claims and technical documentation
The ideal candidate will have
- Strong understanding of solar PV systems, battery storage, and inverter operation
- Hands-on experience with installation, commissioning, or fault finding
- Solid knowledge of system components: inverters, batteries, optimisers, monitoring platforms
- Ability to diagnose electrical and communication faults (AC/DC side)
- Comfortable speaking directly with manufacturers and pushing for resolutions
- Ability to work independently and take ownership of problems
- Good customer communication — calm under pressure, no fluff
- Competent with apps, portals, and remote monitoring systems
Technical Support Engineer employer: Austin Banks
Contact Detail:
Austin Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get hands-on! If you can, try to gain some practical experience with solar PV systems and battery storage before your interview. This will not only boost your confidence but also show potential employers that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your troubleshooting skills. Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past. We want to hear about your thought process and how you take ownership of problems!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex technical issues in plain English to customers. Try role-playing with a friend or family member to get comfortable with simplifying your explanations.
✨Tip Number 4
Don’t forget to check out our website for job openings! Applying directly through us can give you an edge, as we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your hands-on experience with solar PV systems and battery storage in your application. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples!
Keep It Clear and Concise: When writing your application, remember to use plain English. We appreciate clear communication, so avoid any technical jargon that might confuse us. Show us you can explain complex issues simply!
Demonstrate Ownership: We love candidates who take ownership of problems. In your application, share instances where you’ve seen an issue through from diagnosis to resolution. This will show us you’re proactive and ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Austin Banks
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of solar PV systems, battery storage, and inverters. Be ready to discuss specific components like Sunsynk and Tesla Powerwall, and prepare to explain how you would diagnose and resolve common faults.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've taken ownership of technical issues in the past. Highlight situations where you diagnosed problems, followed through to resolution, and communicated effectively with customers and manufacturers.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in plain English. The interviewers will want to see that you can break down information for customers without using jargon. This is crucial for keeping clients informed and satisfied.
✨Demonstrate Your Customer Focus
Be ready to discuss how you handle pressure and maintain calm when dealing with customers. Share examples of how you've managed support tickets and prioritised tasks to meet response targets while ensuring customer satisfaction.