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- Tasks: Manage hotel reservations, ensuring smooth operations and excellent guest experiences.
- Company: Join a vibrant hotel team focused on hospitality and guest satisfaction.
- Benefits: Competitive salary, commission, and opportunities for professional growth.
- Why this job: Step up your career in hospitality while making guests feel at home.
- Qualifications: Experience in hotel reception or reservations with strong organisational skills.
- Other info: Dynamic role with potential for leadership and development in a supportive environment.
The predicted salary is between 24000 - 32000 £ per year.
The role operates on 5 days over 7 working patterns, general hours of work 9am-5pm. Flexibility is required to support business needs, including occasional later evenings particularly around events, group bookings, and peak/seasonal periods.
The Reservations Coordinator is responsible for the day-to-day management of the hotel’s reservations function, ensuring all guest bookings are handled accurately, efficiently, and with a high level of care. Working closely with the reception team, this role supports smooth front-of-house operations while maximising room occupancy and revenue.
The position involves overseeing reservation processes, maintaining clear communication with other hotel departments, and delivering a consistently positive guest experience from initial enquiry through to arrival. This is a hands-on role, well suited to someone looking to step up from a senior reception or head receptionist position within a smaller hotel environment.
Key Responsibilities- Reservations Management
- Oversee the day-to-day operation of the reservations function, supporting and guiding the reception team to ensure smooth and efficient service.
- Manage individual and group reservations across all channels, including telephone, email, online booking platforms, and travel agents.
- Ensure all reservations are accurately recorded in the system, with guest preferences noted and actioned where possible.
- Monitor availability and identify potential overbooking situations, managing these proactively and effectively.
- Liaise closely with the Events team to allocate the most suitable accommodation for group bookings and VIP guests, ensuring the most profitable and commercially sound outcome for all venues.
- Monitor reservation revenue against forecasts, highlighting trends or risks where appropriate.
- Communicate effectively with Housekeeping and Maintenance regarding room allocations, special requests, and VIP requirements.
- Customer Service
- Act as a key point of contact for guest enquiries, concerns, and reservation-related issues.
- Provide clear and accurate information regarding room rates, availability, and hotel services.
- Ensure a high standard of guest service from initial enquiry through to arrival, contributing to an excellent overall guest experience.
- Team Leadership & Development
- Support the training and development of reception staff, sharing best practice and product knowledge.
- Encourage a positive, organised, and professional working environment within the team.
- Previous experience in a hotel reception or reservations role.
- Strong organisational skills with excellent attention to detail.
- Confident communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritise effectively in a busy environment.
- A customer-focused approach with a genuine passion for hospitality.
- Competent IT skills including the use of CRM systems (ideally HubSpot) and experience using hotel reservation systems.
- Experience as a Head Receptionist, Senior Receptionist, or in a supervisory front-of-house role.
- Familiarity with the Opera PMS system.
- Previous sales or revenue-focused experience (beneficial but not essential).
- Experience handling group bookings, events accommodation, or corporate clients.
- Proactive, organised, and solutions focused.
- Able to work collaboratively across departments.
- Confident making decisions while remaining flexible and adaptable.
- Keen to develop within a smaller hotel environment and take on increased responsibility.
Reservation Coordinator in Doncaster employer: Austin Banks
Contact Detail:
Austin Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Coordinator in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its services. Show that you’re genuinely interested in their operations and how you can contribute to enhancing guest experiences. Tailor your answers to reflect the skills they’re looking for!
✨Tip Number 3
Practice your communication skills! As a Reservation Coordinator, you'll need to be clear and confident when dealing with guests and team members. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reservation Coordinator in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel reception or reservations. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess and customer service flair!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how you can contribute to our team. Keep it friendly and professional, just like the vibe we aim for at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your confident communication style. We love clear and concise language that gets straight to the point while still being engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Austin Banks
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s reservation processes and systems. Brush up on your knowledge of CRM tools like HubSpot and any hotel reservation systems they might use, such as Opera PMS. This will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, customer service is key. Prepare examples from your past experience where you’ve gone above and beyond for guests. Think about how you handled difficult situations or ensured a smooth booking process. This will demonstrate your passion for hospitality and your ability to create a positive guest experience.
✨Be Ready to Discuss Team Leadership
Since this role involves supporting and guiding the reception team, be prepared to talk about your leadership style. Share specific instances where you’ve trained or developed team members, and how you foster a positive working environment. This will highlight your capability to lead and motivate others.
✨Demonstrate Flexibility and Problem-Solving
The job requires flexibility, especially during busy periods. Think of examples where you’ve had to adapt quickly to changing circumstances or resolve booking conflicts. Showing that you can manage multiple tasks and prioritise effectively will set you apart as a strong candidate.
