At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for users.
- Company: Join a dynamic team focused on customer service and tech solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting projects and a chance to enhance your tech skills.
- Why this job: Make a difference by helping others stay productive with tech.
- Qualifications: 2+ years in IT support and strong Microsoft 365 knowledge.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a customer-focused and technically skilled IT Helpdesk Support Advisor.
This is an excellent opportunity for an IT support professional who enjoys solving technical issues, delivering outstanding customer service, and ensuring users remain productive with minimal disruption.
As an IT Helpdesk Support, you will be responsible for
- Provide first and second-line technical support via telephone, email, remote support, and in person.
- Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system.
- Support users with Microsoft 365 applications and cloud services.
- Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions.
- Administer Exchange Online, including mailbox management and distribution groups.
- Support Microsoft Teams, Share Point Online, One Drive for Business, and collaboration tools.
- Install, configure, and maintain Windows desktops and laptops.
- Configure new user accounts, devices, and software.
- Support printers, mobile devices, and peripheral hardware.
- Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems.
- Escalate complex issues to third-line support or external suppliers where appropriate.
- Assist with software deployment, updates, and patch management.
- Maintain accurate documentation of support procedures and resolutions.
- Support IT asset management, including hardware and software inventories.
- Assist with IT projects, migrations, and system upgrades.
- Ensure compliance with IT security policies and best practices.
The ideal candidate will be
- Minimum of 2 years' experience in an IT Helpdesk or Service Desk role.
- Experience supporting Microsoft 365 cloud environments.
- Strong knowledge of Windows operating systems.
- Experience administering Microsoft Entra ID and Exchange Online.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to prioritise workload and manage multiple support requests.
- Experience using IT service management/helpdesk software
We think you need these skills to ace IT Helpdesk Support in Doncaster
Customer Service
Technical Support
Helpdesk Ticketing System
Microsoft 365 Applications
Microsoft Entra ID
Exchange Online Administration
Windows Desktop and Laptop Configuration
