Our client is looking for an experienced Service Manager to lead their After-Sales and Service Engineering function. This is a key leadership role responsible for ensuring the timely and efficient delivery of after-sales service and parts sales to both customers and internal stakeholders, while driving the strategic growth and profitability of the Service department. As a Customer Service Manager, you will be responsible for: * Leadership of and direct responsibility for the Service Engineering Team. * Implement and own Service schedule and delivery plan, including all aspects of H&S / RAMS. * Implementation and project management of Service strategy. * Market analysis of Service potential and routes to market. * Develop Service business model, policies and procedures. * Oversee training, certification compliance and maintain skills matrix of Engineering team. * Responsible for Warranty claim management. * Responsible for developing Service packages. * Responsible for Service operational KPI consolidation and reporting. * Profit and Loss and target setting responsibility for Service. * Any other duties as and when required by Senior Management that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals * This list is not exhaustive and can be added to, to meet the needs of the business. The ideal candidate will have: * Commercially astute with strong managerial qualities and have the ability to become a role model for the department. * The ability to positively communicate at all levels within the business. * Strong Customer facing skills, with the ability to create ‘win-win’ solutions. * Strong commercial, numerical and analytical abilities. * Pragmatic thinker and solutions orientated. * The ability to drive continuous improvement whilst maintaining engagement. * Ability to work in a fast-paced demanding environment. * Ecommerce experience would be advantageous. * Competent in Microsoft Office packages and ERP systems. Person Specification * Time-served Customer Service Manager with an Engineering background * Proven experience in budget control, cost analysis, and KPI management * Project Management experience * Full UK driving licence
Customer Service Manager in Doncaster employer: Austin Banks
Join a dynamic and supportive engineering team where your expertise as a Security & Fire Engineer will be valued and nurtured. We offer competitive benefits, a collaborative work culture, and ample opportunities for professional growth in a thriving industry. Located in a vibrant area, our company prioritises employee well-being and development, ensuring you can make a meaningful impact while advancing your career.
