Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for clients, managing their freight needs and ensuring smooth deliveries.
- Company: Join a dynamic same-day courier team in the logistics industry, focused on efficiency and customer satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences and streamlining operations in a fast-paced setting.
- Qualifications: Customer service experience is a plus; strong communication and problem-solving skills are essential.
- Other info: Ideal for those who thrive in a busy environment and love tackling challenges head-on.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Do you have Customer Service experience within Logistics or Freight industry?
Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.
As a Customer Service Advisor, you will be required to:
- Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
- Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
- Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
- Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
- Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
- Provide clients with regular updates on the status of their shipments and address any concerns or questions.
- Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
- Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
- Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.
The ideal candidate will have:
- Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
- Proficient in using SaaS and other relevant software.
- Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
- Problem-solving mindset with the ability to make quick decisions under pressure.
- Adaptability to work in a fast-paced and dynamic environment
Customer Service Advisor employer: Austin Banks
Contact Detail:
Austin Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the logistics and freight industry. Understanding key terms, processes, and challenges will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings, including our positions at StudySmarter.
✨Tip Number 3
Practice your communication skills. Since the role requires strong interpersonal abilities, consider role-playing scenarios where you handle customer inquiries or resolve issues to build your confidence.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in logistics or freight. Use specific examples that demonstrate your skills in communication, problem-solving, and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the logistics industry. Mention how your previous experiences align with the responsibilities of the Customer Service Advisor role.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, attention to detail, and the ability to work under pressure. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Austin Banks
✨Showcase Your Customer Service Experience
Make sure to highlight any previous customer service roles you've held, especially if they relate to logistics or freight. Be prepared to discuss specific examples of how you handled customer inquiries and resolved issues.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication with clients and carriers, practice articulating your thoughts clearly. Use examples from past experiences where your communication made a positive impact on a situation.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various challenges in the transport process. Think of scenarios where you successfully resolved issues, and be ready to explain your thought process and the outcome.
✨Familiarise Yourself with Relevant Software
As the job involves using SaaS and other software, brush up on any relevant tools you’ve used before. If you’re familiar with specific logistics software, mention it during the interview to demonstrate your readiness for the role.
