Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, respond to helpdesk queries, and maintain service standards.
- Company: Join a well-established IT company in Doncaster with a focus on customer satisfaction.
- Benefits: Enjoy a pension, career progression opportunities, and healthcare benefits.
- Why this job: Be part of a dynamic team, tackle exciting tech challenges, and grow your skills.
- Qualifications: Experience in IT support, strong problem-solving skills, and excellent communication required.
- Other info: Full UK driving licence preferred; work hours are Monday to Friday, 9am to 5:30pm.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Location: Doncaster
Full-time, permanent
Working hours: Mon – Fri, 9am – 5:30pm
Salary: £25k – £30k
Are you a proactive, customer focused IT Support Engineer looking to join an established IT company? Are you keen to play a key role in maintaining service standards, preparing hardware, and supporting ongoing projects?
As a 1st Line Help Desk Technician, you will be required to:
- Respond quickly and ensure timely responses across the helpdesk, escalate calls to site visits where needed. Use all resources and team members available.
- Support our customers with IT issues including VoIP and networking problems, remote fix support calls, and the ability to create self-help media.
- Carry out maintenance tasks as instructed.
- Daily check and update all tickets internally, providing updates to the helpdesk coordinator.
- Prepare hardware and project work as instructed by the Helpdesk Coordinator to the specification required and to the specified time.
- Report any customer issues/queries which cannot be dealt with to the Helpdesk Coordinator immediately.
- Report any commercial opportunities identified to MD.
- Maintain awareness of emerging technologies and regulatory changes for both technical improvement and commercial opportunities.
- Report and provide feedback to Directors as and when requested.
- Carry out other duties and tasks as instructed.
Candidate requirements:
- Experience within IT support and Microsoft 365.
- Strong problem-solving skills.
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Full UK driving licence (preferred).
Benefits Package:
- Pension.
- Career progression.
- Health care.
1st Line Help Desk Engineer employer: Austin Banks
Contact Detail:
Austin Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Help Desk Engineer
✨Tip Number 1
Familiarise yourself with common IT support issues, especially those related to VoIP and networking. Being able to demonstrate your knowledge in these areas during an interview will show that you're proactive and ready to tackle the challenges of the role.
✨Tip Number 2
Brush up on your communication skills, as you'll need to explain technical issues clearly to customers. Practising how to convey complex information in a simple way can make a big difference in how you connect with potential employers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved IT issues. This will help you stand out as a candidate who can think on their feet and provide effective solutions.
✨Tip Number 4
Stay updated on emerging technologies and trends in IT support. Mentioning recent developments or tools during your conversation can demonstrate your commitment to continuous learning and improvement, which is highly valued in this role.
We think you need these skills to ace 1st Line Help Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365. Emphasise your problem-solving skills and any previous roles where you provided customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach to IT support. Mention specific examples of how you've successfully resolved IT issues or improved service standards in past roles.
Highlight Technical Skills: In your application, clearly list your technical skills related to VoIP, networking, and any other relevant technologies. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention why you are interested in working as a 1st Line Help Desk Engineer and how you can contribute to their team.
How to prepare for a job interview at Austin Banks
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support, especially with Microsoft 365. Be prepared to discuss specific examples of how you've resolved issues and supported customers in the past.
✨Demonstrate Problem-Solving Skills
Prepare to answer questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot technical issues and explain your thought process clearly.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider how you would explain complex IT concepts to someone without a technical background.
✨Research Emerging Technologies
Stay updated on the latest trends and technologies in IT support. Being knowledgeable about emerging technologies will not only impress your interviewers but also show your commitment to continuous learning.
