At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales in a luxury jewellery store.
- Company: Join Neve Jewels Group, a digital-first jewellery brand redefining modern luxury.
- Benefits: Enjoy competitive pay, private healthcare, extra birthday leave, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand where your ideas matter and you can make an impact.
- Qualifications: 4-5 years in luxury retail, strong leadership skills, and a passion for jewellery.
The predicted salary is between 35000 - 45000 £ per year.
This is an exciting opportunity to join our team for a new store opening in London.
Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
Established in 2018, Austen & Blake is changing the way people buy jewellery.
We create custom-made diamond jewellery to mark life’s milestones.
Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer.
With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.
Our Values
- Celebrate the Moment
- We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
- Customer Centric Approach
- Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect
- We build trust through honesty, care, and respect in all relationships.
Experience Led Innovation
- We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet
- We act with compassion, sourcing ethically and operating sustainably.
The Role
We are seeking an experienced and dedicated Store Manager reporting into the Area Sales Manager.
You will inspire and develop our high performing team of up to five staff members as well as to uphold our brand’s reputation for luxury and excellence.
In this role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience.
Join us in delivering craftsmanship and joy through a passionate team committed to excellence.
- How You’ll Contribute
- Leadership & Team Management: Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.
- Client Experience, Feedback & Improvement: Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service, while actively gathering feedback on in-store experiences and products to identify and implement improvements that elevate service standards and operational excellence.
- Product Knowledge: Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.
- Sales
Performance: Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer-focused approach while managing the store’s Profit & Loss performance.
- Market & Performance
Insights: Support the RSM by conducting local competitor analysis and monitoring store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.
- Operational
Management: Oversee CRM and internal systems to accurately process bespoke orders and manage enquiries, while collaborating with the Operations Team to maintain stock accuracy, minimise discrepancies, and conduct regular checks to prevent loss.
- Store Presentation & Maintenance: Oversee all aspects of store presentation, including visual merchandising in collaboration with the VM team, daily cleanliness and organisation to create a welcoming environment, and prompt coordination with maintenance to ensure the store remains well-maintained and visually appealing.
- Security & Loss
Prevention: Implement and enforce security protocols to protect merchandise and prevent theft, working closely with security personnel and management to promptly address any concerns or incidents.
- Health & Safety
Compliance: Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment through strict adherence to health and safety guidelines and prompt response to any incidents.
- Success in this role looks like: consistently achieving or exceeding store sales targets, fostering a high-performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes.
Skills You’ll Bring to The Role
- 4-5 years’ of experience in a similar luxury retail environment, with a strong sales track record
- Proven leadership skills with experience coaching and motivating high-performing retail teams to achieve sales and service excellence
- Jewellery, gemmology, or luxury product training (e. g., GIA, JAA) highly regarded
- Skilled in building relationships with high-end clientele and delivering exceptional customer experiences
- Outstanding interpersonal and communication skills, including exceptional listening, and relationship-building capabilities
- Strong problem-solving abilities and adaptability to evolving role requirements
- Proficiency in new software and the ability to quickly grasp new systems
- A genuine passion for luxury products and a discerning eye for aesthetics
- Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
- Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism
- Impeccable personal presentation and alignment with brand aesthetic
- A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations
- Flexible to work weekends and peak trade periods
What’s In Store For You?
- Join a fast growing business where your contributions matter and your ideas are valued
- Work in a supportive, transparent environment that encourages innovation and excellence
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
- Enjoy your birthday, with an extra day of leave to celebrate
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
- 20 days annual leave + bank holidays
- Enhanced maternity and paternity leave entitlements
- Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
- Referral Scheme - Cash rewards for referring great talent
- Birthday Leave - 1 paid day off on your birthday Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
- Partner with a global luxury brand on its journey of expansion across ANZ
- Learning & Development - Ongoing opportunities for growth
- #J-18808-Ljbffr
Store Manager - New Location London employer: Austen & Blake
Austen & Blake offers a vibrant and supportive work culture where creativity and passion for luxury jewellery thrive. As a Luxury Jewellery Sales Consultant in Leicester, you will benefit from ongoing professional development opportunities, a collaborative team atmosphere, and the chance to make a meaningful impact on client experiences. Join us to be part of a boutique that values excellence and fosters personal growth in the heart of a dynamic retail environment.
