Store Manager

The Company: Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

About this role: We are seeking an experienced and dedicated Store Manager to join our team. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while overseeing daily operations and driving sales. Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you’ll contribute:

• Leadership and Team Management: Lead and mentor the sales team to consistently achieve and surpass sales targets. Foster a positive and motivating work environment through collaboration and teamwork.
• Client Engagement and Consultation: Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences. Provide guidance to the sales team on effective client engagement and consultative sales techniques based on an existing Sales Journey.
• Product Knowledge: Cultivate an in-depth understanding of our jewellery, including materials, design intricacies, and craftsmanship. Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.
• Sales Performance: Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met. Encourage a consultative and customer-centric approach to sales. Understand and influence your store's Profit & Loss report.
• Customer Experience: Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns to ensure clients feel valued. Manage all client escalations for an exemplary outcome for all parties involved.
• Brand Ambassadorship: Uphold and promote the essence of our brand through a polished appearance and a genuine passion for luxury jewellery.
• Visual Merchandising: Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards. Collaborate with the visual merchandising team to create captivating displays that showcase our jewellery collections effectively. Ensure that all product displays, signage, and promotional materials are current and in excellent condition.
• Store Cleanliness and Organisation: Lead efforts to maintain the cleanliness and organisation of the store, including display cases, common areas, and back-of-house spaces. Implement and enforce daily cleaning and tidying routines to create a welcoming shopping atmosphere.
• Inventory Management: Work closely with the Operations Team to ensure accurate stock levels and minimise discrepancies and stock loss. Perform regular stock checks.
• Security and Loss Prevention: Implement and enforce security protocols to safeguard merchandise and prevent theft. Collaborate with security personnel and management to address any security concerns or incidents promptly.
• Compliance: Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies. Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements.
• Customer Feedback and Improvement: Actively seek customer feedback regarding their in-store experiences and product offerings. Use customer insights to identify areas for improvement in store operations and customer service.
• Health and Safety: Promote a safe working environment by ensuring that all employees adhere to health and safety guidelines. Take prompt action in response to any safety concerns or incidents.
• Store Maintenance: Coordinate with maintenance and repair personnel to address any issues with store facilities or equipment promptly. Ensure that the store's physical infrastructure is well-maintained and aesthetically pleasing.

Qualifications, Skills & Experience:

• Minimum of 5 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of consistently achieving and exceeding sales targets.
• Direct line management experience in a retail environment.
• Experience in engaging with high-end clientele is highly advantageous.
• Effective communication skills and a proactive team player.
• Strong problem-solving abilities and adaptability to evolving role requirements.
• Proficiency in new software and the ability to quickly grasp new systems.
• Outstanding interpersonal skills, including exceptional listening, communication, and relationship-building capabilities.
• A genuine passion for luxury products and a discerning eye for aesthetics.
• Impeccable attention to detail.
• Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
• A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations.

Why join Neve:

• Career Growth: Be part of a fast-growing business where your contributions matter and your ideas are valued.
• Collaborative Culture: Work in a supportive, transparent environment that encourages innovation and excellence.
• Vitality Private Healthcare: Comprehensive Vitality private healthcare, offering you access to high-quality medical support and wellness benefits.
• PERKBOX: Access to Perkbox for exclusive discounts, rewards, and well-being benefits, helping you make the most of your work-life balance!

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.