At a Glance
- Tasks: Deliver exceptional client experiences and guide bespoke jewellery design journeys.
- Company: Neve Jewels Group, a digital-first luxury jewellery brand redefining modern elegance.
- Benefits: Competitive salary, employee discounts, birthday leave, and enhanced leave policies.
- Other info: Opportunity to work with a global luxury brand and contribute to its expansion.
- Why this job: Join a passionate team creating unforgettable moments through custom-made jewellery.
- Qualifications: 1-2 years in luxury retail, strong sales skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 € per year.
Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.
Our Values
- Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
- Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
- Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.
The Role
We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant showroom, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.
How You’ll Contribute
- Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
- Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
- Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
- Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
- Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and upscale complex or sensitive matters to the appropriate teams.
- Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
- Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.
Skills You’ll Bring to The Role
- 1 - 2 years’ experience in a premium or luxury retail environment, with a strong sales track record.
- Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
- Outstanding written and verbal communication skills.
- Experience handling phone, video, and face-to-face consultations.
- Able to learn systems quickly and troubleshoot issues independently.
- Highly proactive and self-motivated to contribute beyond your core responsibilities.
- Team player with a collaborative mindset and a positive, solution-focused attitude.
- Creative eye for styling and passion for unique, bespoke jewellery.
- Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications.
- Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences.
- Impeccable personal presentation and alignment with brand aesthetic.
- Willingness to travel to support other stores within the region to contribute to business success.
- Availability to work weekends and peak trade periods is essential.
What’s In Store For You?
- Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.
- Referral Scheme - Cash rewards for referring great talent.
- Exclusive Employee Discount %.
- Birthday Leave - 1 paid day off on your birthday.
- Enhanced Leave Policies - Formalised policies with clear processes & enhanced support.
- Partner with a global luxury brand on its journey of expansion across ANZ.
Sales Consultant in Reading employer: Austen & Blake
Neve Jewels Group is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for those passionate about luxury jewellery. With a commitment to ethical craftsmanship and personalised client experiences, employees enjoy unique benefits such as exclusive discounts, birthday leave, and a supportive environment that fosters innovation and trust. Join our team in an elegant showroom where your contributions will be valued, and you can thrive in a dynamic, customer-centric atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Reading
✨Tip Number 1
Get to know the brand inside out! Dive into Neve Jewels Group's values and products. When you understand their ethos of celebrating moments and customer-centric service, you'll be able to connect with clients on a deeper level during your interviews.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to refine your consultative approach. Show that you can not only sell but also create meaningful experiences for clients, just like they do at Austen & Blake.
✨Tip Number 3
Network like a pro! Attend jewellery exhibitions or local events to meet industry professionals. Building relationships can lead to insider tips and even job opportunities, so don’t shy away from putting yourself out there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Neve Jewels family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Consultant in Reading
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for jewellery shine through! Share any personal experiences or stories that connect you to the world of luxury and bespoke designs. We want to see your enthusiasm for what we do!
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with our values and the role. Highlight your customer-centric approach and any relevant sales achievements. We appreciate a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We love a well-organised application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team!
How to prepare for a job interview at Austen & Blake
✨Know Your Product Inside Out
Before your interview, dive deep into Neve Jewels Group's collections and craftsmanship. Familiarise yourself with their bespoke design process and the materials used. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Practice Your Consultative Approach
Since the role involves client consultations, practice how you would engage with a customer. Role-play scenarios where you listen to their needs and guide them through the jewellery selection process. This will help you demonstrate your customer-centric approach during the interview.
✨Showcase Your Sales Success
Prepare to discuss your previous sales experiences, especially in luxury retail. Highlight specific achievements, such as meeting or exceeding sales targets, and explain how you built relationships with clients. This will illustrate your capability to contribute to the team’s success.
✨Emphasise Team Collaboration
Be ready to talk about your experience working in a team environment. Share examples of how you've collaborated with colleagues to enhance customer experiences or improve store operations. This aligns with the company's value of teamwork and will show that you're a great fit for their culture.
