At a Glance
- Tasks: Deliver exceptional client experiences and guide bespoke jewellery design journeys.
- Company: Neve Jewels Group, a digital-first luxury jewellery brand redefining modern elegance.
- Benefits: Competitive salary, private healthcare, birthday leave, and exclusive discounts.
- Other info: Dynamic environment with growth opportunities and a focus on innovation.
- Why this job: Join a passionate team creating unforgettable moments through custom-made jewellery.
- Qualifications: 1-2 years in luxury retail, strong sales skills, and a customer-first mindset.
The predicted salary is between 26450 - 26450 £ per year.
Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom‑made diamond jewellery to mark life’s milestones. Our designs are made‑to‑order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever‑expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.
Our Values
- Celebrate the Moment - We honour life’s milestones by creating meaningful, joy‑filled jewellery experiences.
- Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
- Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.
The Role
We are seeking a Luxury Jewellery Sales Consultant to join our boutique team, on a salary of £26,450 per annum. Based in our elegant showroom, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.
How You’ll Contribute
- Client Consultations: Conduct one‑hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
- Customer Experience: Provide a seamless luxury experience from welcome to post‑sale, including thoughtful service, timely updates, and ongoing relationship building.
- Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
- Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
- Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.
- Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
- Team Collaboration: Work cross‑functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team‑oriented store environment.
Skills You’ll Bring to The Role
- 1 - 2 years’ experience in a premium or luxury retail environment, with a strong sales track record.
- Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
- Outstanding written and verbal communication skills.
- Experience handling phone, video, and face‑to‑face consultations.
- Able to learn systems quickly and troubleshoot issues independently.
- Highly proactive and self‑motivated to contribute beyond your core responsibilities.
- Team player with a collaborative mindset and a positive, solution‑focused attitude.
- Creative eye for styling and passion for unique, bespoke jewellery.
- Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications.
- Customer‑first mindset, acting as a brand ambassador and delivering exceptional experiences.
- Impeccable personal presentation and alignment with brand aesthetic.
- Willingness to travel to support other stores within the region to contribute to business success.
- Availability to work weekends and peak trade periods is essential.
Whats In Store For You
- Join a fast growing business where your contributions matter and your ideas are valued.
- Work in a supportive, transparent environment that encourages innovation and excellence.
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits.
- Enjoy your birthday, with an extra day of leave to celebrate.
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work‑life balance.
- 20 days annual leave + bank holidays.
- Enhanced maternity and paternity leave entitlements.
- Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.
- Referral Scheme - Cash rewards for referring great talent.
- Birthday Leave - 1 paid day off on your birthday.
- Enhanced Leave Policies - Formalised policies with clear processes & enhanced support.
- Partner with a global luxury brand on its journey of expansion across ANZ.
- Learning & Development - Ongoing opportunities for growth.
Sales Consultant in Norwich employer: Austen & Blake
Neve Jewels Group is an exceptional employer that values innovation, craftsmanship, and personal growth. As a Luxury Jewellery Sales Consultant in our elegant showroom, you will thrive in a supportive environment that celebrates your contributions and encourages creativity. With comprehensive benefits, including private healthcare, enhanced leave policies, and ongoing learning opportunities, you will be part of a passionate team dedicated to delivering unforgettable client experiences while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Norwich
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Consultant at Austen & Blake, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Austen & Blake. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Consultant. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Consultant in Norwich
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Austen & Blake:When writing your cover letter, make sure to tailor your message specifically for Austen & Blake. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Austen & Blake
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Austen & Blake that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Austen & Blake that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Austen & Blake’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
