At a Glance
- Tasks: Deliver exceptional client experiences and guide bespoke jewellery design journeys.
- Company: Neve Jewels Group, a digital-first luxury jewellery brand redefining modern elegance.
- Benefits: Competitive salary, employee discounts, birthday leave, and enhanced leave policies.
- Other info: Dynamic environment with opportunities for growth and collaboration across teams.
- Why this job: Join a passionate team creating unforgettable moments through custom-made jewellery.
- Qualifications: 1-2 years in luxury retail, strong sales skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 € per year.
Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.
Our Values
- Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
- Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
- Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.
The Role
We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant showroom, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.
How You’ll Contribute
- Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
- Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
- Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
- Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
- Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escalate complex or sensitive matters to the appropriate teams.
- Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
- Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.
Skills You’ll Bring to The Role
- 1 - 2 years’ experience in a premium or luxury retail environment, with a strong sales track record.
- Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
- Outstanding written and verbal communication skills.
- Experience handling phone, video, and face-to-face consultations.
- Able to learn systems quickly and troubleshoot issues independently.
- Highly proactive and self-motivated to contribute beyond your core responsibilities.
- Team player with a collaborative mindset and a positive, solution-focused attitude.
- Creative eye for styling and passion for unique, bespoke jewellery.
- Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications.
- Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences.
- Impeccable personal presentation and alignment with brand aesthetic.
- Willingness to travel to support other stores within the region to contribute to business success.
- Availability to work weekends and peak trade periods is essential.
What’s In Store For You?
- Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.
- Referral Scheme - Cash rewards for referring great talent.
- Exclusive Employee Discount %.
- Birthday Leave - 1 paid day off on your birthday.
- Enhanced Leave Policies - Formalised policies with clear processes & enhanced support.
- Partner with a global luxury brand on its journey of expansion across ANZ.
Sales Consultant in Manchester employer: Austen & Blake
Neve Jewels Group is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for those passionate about luxury jewellery. With a commitment to ethical craftsmanship and customer-centric values, employees enjoy a supportive environment that fosters creativity and innovation, alongside benefits such as exclusive discounts and enhanced leave policies. Join our boutique team in an elegant showroom where you can make a meaningful impact by creating unforgettable moments for clients while developing your skills in a thriving global brand.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Neve Jewels Group's values and products. When you walk into that interview, you want to show them you’re not just another candidate; you’re genuinely passionate about their bespoke jewellery and what they stand for.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a client in the showroom. Role-play with a friend or in front of the mirror. The more comfortable you are with your consultative approach, the better you'll connect with the interviewers.
✨Tip Number 3
Show off your customer-first mindset! Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate that you embody the values of delivering exceptional experiences and building lasting relationships.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, the training process, or how they celebrate milestones within the company. It’s a great way to engage and also helps you figure out if this is the right fit for you.
We think you need these skills to ace Sales Consultant in Manchester
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for jewellery shine through! Share any personal experiences or stories that connect you to the world of luxury and bespoke designs. We want to see your enthusiasm for what we do!
Tailor Your Application:Make sure to customise your application to reflect our values and the role. Highlight your customer-centric approach and how you've built trust in previous roles. This shows us you're not just looking for any job, but you genuinely want to be part of our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our digital-first approach!
How to prepare for a job interview at Austen & Blake
✨Know Your Product Inside Out
Before your interview, dive deep into Neve Jewels Group's brands and their unique offerings. Familiarise yourself with the materials, craftsmanship, and the bespoke design process. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you’ve built lasting relationships and provided exceptional service. This aligns perfectly with the company's values and will demonstrate that you’re a great fit for their team.
✨Practice Your Consultative Selling Skills
Since the role involves conducting client consultations, practice how you would guide a customer through a bespoke design journey. Role-play scenarios where you actively listen to client needs and offer tailored recommendations. This will help you feel more confident during the actual interview.
✨Emphasise Team Collaboration
Be ready to discuss how you’ve worked effectively within a team in previous roles. Share specific instances where you collaborated with others to achieve sales goals or enhance customer experiences. This will highlight your ability to contribute positively to the store environment.
