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For Companies At a Glance
- Tasks: Lead a premium client care team and enhance customer experience.
- Company: Luxury jewellery brand known for exceptional service.
- Benefits: Competitive salary, exclusive perks, and opportunities for professional growth.
- Why this job: Make a real impact in luxury customer service and lead a passionate team.
- Qualifications: Extensive customer service experience and strong emotional intelligence.
- Other info: Join a dynamic environment focused on excellence and innovation.
The predicted salary is between 48000 - 72000 £ per year.
A luxury jewellery brand in the UK is looking for a Head of Customer Service & Client Care. In this role, you will lead a premium client care team dedicated to providing exceptional support during critical customer interactions.
Responsibilities include:
- Managing complex issues
- Establishing high service benchmarks
- Enhancing customer experience through effective leadership and technology
Ideal candidates should possess extensive customer service experience and emotional intelligence to effectively handle delicate situations.
Chief Luxury Client Care & Service Leader in London employer: Austen & Blake
Contact Detail:
Austen & Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Luxury Client Care & Service Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury sector, especially those who work in customer service. A friendly chat can open doors and give you insights that might just land you that dream role.
✨Tip Number 2
Showcase your emotional intelligence! During interviews, share examples of how you've handled delicate situations with clients. This will demonstrate your ability to lead a premium client care team effectively.
✨Tip Number 3
Research the brand inside out! Understand their values, customer service philosophy, and any recent news. This knowledge will help you tailor your approach and show you're genuinely interested in enhancing their customer experience.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with us directly. Plus, it shows you're proactive and serious about joining our team in delivering exceptional client care.
We think you need these skills to ace Chief Luxury Client Care & Service Leader in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your extensive customer service experience in your application. We want to see how you've handled complex issues and elevated customer experiences in the past.
Emphasise Emotional Intelligence: In a role that requires handling delicate situations, it's crucial to demonstrate your emotional intelligence. Share examples of how you've navigated challenging interactions with clients and turned them into positive outcomes.
Align with Our Values: Take a moment to understand our brand and values. We appreciate candidates who can align their personal ethos with our commitment to exceptional client care and luxury service.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status.
How to prepare for a job interview at Austen & Blake
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury jewellery brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Emotional Intelligence
As a Chief Luxury Client Care & Service Leader, emotional intelligence is key. Prepare examples from your past experiences where you've successfully navigated delicate situations with clients. Highlight how you empathised with their concerns and resolved issues to enhance their experience.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you motivate teams to achieve high service benchmarks. Think of specific instances where you led a team through challenges or implemented new strategies that improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations related to complex customer issues. This will help you articulate your thought process and demonstrate your ability to handle critical interactions effectively.
