At a Glance
- Tasks: Lead a dynamic team in a luxury jewellery store and ensure exceptional client experiences.
- Company: Join Neve Jewels Group, a digital-first jewellery brand redefining modern luxury.
- Benefits: Enjoy competitive pay, private healthcare, birthday leave, and exclusive discounts.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand where your ideas and contributions truly matter.
- Qualifications: 2-3 years in luxury retail, strong sales skills, and a passion for jewellery.
The predicted salary is between 25000 - 30000 £ per year.
This is an exciting opportunity to join our team for a new store opening in London. Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.
Our Values
- Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
- Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
- Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.
The Role
We are looking for a confident and service-driven Assistant Store Manager to support the daily operations of our luxury store. In this role, you’ll work closely with the Store Manager to lead the team of up to five staff members, maintain high standards of service, and ensure a seamless client experience. Join a team focused on craftsmanship, elegance, and exceptional service, where your contribution helps shape every in-store moment.
How You’ll Contribute
- Leadership & Team Support: Assist the Store Manager in leading the team to achieve sales targets while fostering a positive, high-performing environment. Support daily management tasks including stocktakes, rosters, training, team coordination, and health & safety. Act as Store Manager in their absence, ensuring smooth day‑to‑day operations and team coordination.
- Client Engagement & Consultation: Greet clients with warmth and professionalism, building genuine relationships through active listening and tailored service. Guide the team in delivering consultative sales, coaching them through each stage of the client journey.
- Product Knowledge: Develop in-depth knowledge of our jewellery, including materials, design, and craftsmanship. Support the team by training and enhancing their product understanding.
- Sales Performance: Work with the Store Manager to implement sales strategies that drive individual and team performance. Monitor individual and team performance, providing on‑the‑floor coaching to improve conversion, AOV (average order value), and customer engagement.
- Operational & CRM Support: Assist in using CRM and internal systems to process bespoke orders, manage enquiries, monitor support tickets, and elevate complex or sensitive issues to the relevant teams.
- Customer Experience: Maintain high customer service standards by addressing inquiries and ensuring every client feels valued. Support the resolution of client escalations with professionalism and care.
- Brand Ambassadorship: Uphold and promote our brand's essence by maintaining a polished appearance and a genuine passion for luxury jewellery.
Success in this role looks like: supporting the Store Manager to drive sales performance, leading by example to deliver outstanding customer service, contributing to a motivated and collaborative team environment, and ensuring daily operations run smoothly and accurately.
Skills You’ll Bring to The Role
- 2-3 years’ of experience in a similar luxury retail environment, with a strong sales track record.
- Ability to lead by example and support the Store Manager in coaching, motivating, and developing the team to achieve collective goals.
- Jewellery, gemmology, or luxury product training (e.g., GIA, JAA, or equivalent) highly advantageous.
- Skilled in building relationships with high-end clientele and delivering exceptional customer experiences.
- Outstanding interpersonal and communication skills, including exceptional listening, and relationship-building capabilities.
- Strong problem-solving abilities and adaptability to evolving role requirements.
- Proficiency in new software and the ability to quickly grasp new systems.
- A genuine passion for luxury products and a discerning eye for aesthetics.
- Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications.
- Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
- Impeccable personal presentation and alignment with brand aesthetic.
- A proactive and results‑driven mindset, combined with a sincere commitment to exceeding customer expectations.
- Flexible to work weekends and peak trade periods.
What’s In Store For You?
- Join a fast growing business where your contributions matter and your ideas are valued.
- Work in a supportive, transparent environment that encourages innovation and excellence.
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits.
- Enjoy your birthday, with an extra day of leave to celebrate.
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work‑life balance.
- 20 days annual leave + bank holidays.
- Enhanced maternity and paternity leave entitlements.
- Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.
- Referral Scheme - Cash rewards for referring great talent.
- Birthday Leave - 1 paid day off on your birthday.
- Enhanced Leave Policies - Formalised policies with clear processes & enhanced support.
- Partner with a global luxury brand on its journey of expansion across ANZ.
- Learning & Development - Ongoing opportunities for growth.
Assistant Manager - New London Location employer: Austen & Blake
Austen & Blake offers a vibrant and supportive work culture where creativity and passion for luxury jewellery thrive. As a Luxury Jewellery Sales Consultant in Leicester, you will benefit from ongoing professional development opportunities, a collaborative team atmosphere, and the chance to make a meaningful impact on client experiences. Join us to be part of a boutique that values excellence and fosters personal growth in the heart of a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - New London Location
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Austen & Blake, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Austen & Blake!
We think you need these skills to ace Assistant Manager - New London Location
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Austen & Blake, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Austen & Blake and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Austen & Blake that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Austen & Blake
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
