At a Glance
- Tasks: Deliver exceptional client experiences and guide bespoke jewellery design journeys.
- Company: Neve Jewels Group, a digital-first luxury jewellery brand.
- Benefits: Competitive salary, employee discounts, birthday leave, and referral rewards.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Join a passionate team creating unforgettable moments through custom jewellery.
- Qualifications: 1-2 years in luxury retail, strong sales skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.
Our Values
- Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
- Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
- Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.
The Role
We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant showroom, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.
How You’ll Contribute
- Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
- Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
- Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
- Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
- Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escalate complex or sensitive matters to the appropriate teams.
- Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
- Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.
Skills You’ll Bring to The Role
- 1 - 2 years’ experience in a premium or luxury retail environment, with a strong sales track record.
- Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
- Outstanding written and verbal communication skills.
- Experience handling phone, video, and face-to-face consultations.
- Able to learn systems quickly and troubleshoot issues independently.
- Highly proactive and self-motivated to contribute beyond your core responsibilities.
- Team player with a collaborative mindset and a positive, solution-focused attitude.
- Creative eye for styling and passion for unique, bespoke jewellery.
- Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications.
- Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences.
- Impeccable personal presentation and alignment with brand aesthetic.
- Willingness to travel to support other stores within the region to contribute to business success.
- Availability to work weekends and peak trade periods is essential.
What’s In Store For You?
- Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.
- Referral Scheme - Cash rewards for referring great talent.
- Exclusive Employee Discount - applicable to purchases.
- Birthday Leave - 1 paid day off on your birthday.
- Enhanced Leave Policies - Formalised policies with clear processes & enhanced support.
- Partner with a global luxury brand on its journey of expansion across ANZ.
Sales Consultant in Leicester employer: Austen & Blake
Austen & Blake offers a vibrant and supportive work culture where creativity and passion for luxury jewellery thrive. As a Luxury Jewellery Sales Consultant in Leicester, you will benefit from ongoing professional development opportunities, a collaborative team atmosphere, and the chance to make a meaningful impact on client experiences. Join us to be part of a boutique that values excellence and fosters personal growth in the heart of a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Leicester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Neve Jewels Group's values and products. When you walk into that interview, you want to show them you’re not just another candidate; you’re genuinely passionate about their mission and what they offer.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a client in the showroom. Role-play with a friend or in front of the mirror. The more comfortable you are with your consultative approach, the better you'll connect with the interviewers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it shows you’re proactive and genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and reinforce your enthusiasm for the role.
We think you need these skills to ace Sales Consultant in Leicester
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for jewellery shine through! Share any personal experiences or stories that connect you to the world of luxury and bespoke designs. We want to see your enthusiasm for what we do!
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with our values and the role. Highlight your customer-centric approach and any relevant sales achievements. We appreciate a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value effective communication, so make sure your written skills are on display. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Let’s get started on this journey together!
How to prepare for a job interview at Austen & Blake
✨Know Your Product Inside Out
Before your interview, dive deep into Neve Jewels Group's collections and craftsmanship. Familiarise yourself with their bespoke design process and the materials used. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you listened to their needs and created memorable experiences. This aligns perfectly with the company's value of a customer-centric approach.
✨Demonstrate Your Sales Skills
Be ready to discuss your sales achievements and how you achieved them. Use specific metrics if possible. This role requires a strong sales track record, so showcasing your ability to meet and exceed targets will be crucial.
✨Emphasise Team Collaboration
Think of instances where you worked effectively within a team. Neve Jewels Group values collaboration, so sharing how you contributed to a positive team environment will resonate well with your interviewers.
