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- Tasks: Join us as an Ecommerce Executive to optimise online sales and enhance customer experience.
- Company: Austen & Blake creates stunning, handcrafted jewellery for customers across the globe.
- Benefits: Enjoy a hybrid working model, 25 days holiday, and employee discounts.
- Why this job: Be part of a dynamic team driving growth in a fast-paced e-commerce environment.
- Qualifications: E-commerce experience, strong analytical skills, and excellent communication abilities are essential.
- Other info: We value diversity and provide a supportive work environment for all.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 2018, Austen & Blake specialises in beautifully handcrafted, made-to-order jewellery across the UK, Europe, America and Australia. With a focus on quality, personalisation and value, we create timeless pieces while ensuring a bespoke experience for every customer.
Role overview
Reporting to the Ecommerce Manager, the Ecommerce Executive will be instrumental in implementing the online trading strategy across key markets and analysing performance metrics. This role involves close collaboration with cross-functional teams - such as marketing, merchandising, design and DevOps - to optimise website functionality, elevate the customer experience and drive online sales performance. We’re looking for a data-driven professional with exceptional organisational skills to help drive our continued growth.
Key Responsibilities
- Website Performance & Trading
- Support with the online trading plan to maximise revenue and conversion rates.
- Support with the development roadmap of new functionality and testing.
- Support A/B testing initiatives to enhance the user experience and maximize conversions.
- Conduct daily and weekly site checks on product inventory, photography, navigation, SEO and merchandising.
- Support the launch of new products and campaigns, ensuring seamless execution across all channels and markets.
- Complete all general administration tasks and ad hoc business projects as directed.
- Analyse website data and customer journey insights to optimise online performance to support business decision-making.
- Utilise tools like Google Analytics to produce insights on user behaviour and customer journey trends.
- Contribute to weekly and monthly ecommerce performance reports.
- Collaborate with the merchandising team to ensure timely product launches.
- Work closely with marketing and merchandising teams to visually merchandise product categories based on performance data and planned activity.
- Coordinate the delivery of all online content (landing pages, category banners, etc.) for new season and new product launches as well as launching new marketing campaigns.
- Manage the execution and maintenance of blog content across all regions.
- Collaborate with the Customer Service team to improve user satisfaction and engagement.
Requirements
- Proven e-commerce experience, preferably in fashion or jewellery.
- Strong analytical skills to interpret sales data and customer insights.
- Experience of delivering results in a busy, fast-paced environment.
- Exceptional organizational skills with the ability to manage multiple high-priority tasks.
- Strong written and verbal communication skills.
- Excellent communicator, able to build relationships and work collaboratively with internal and external stakeholders.
- Proficiency in Microsoft Excel, Google Analytics, and other data tools to enhance the online customer experience.
- Excellent attention to detail.
What we do for you:
- Hybrid working model (3 days in the office, 2 days working from home)
- 25 days holiday + bank holidays (+ extra day off for your birthday each year)
- Employee Discounts with PERKBOX
- Great opportunity for growth and progression
- Vitality Health Insurance
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements.
Ecommerce Executive employer: Austen & Blake
Contact Detail:
Austen & Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce, particularly in the fashion and jewellery sectors. Understanding current market dynamics will help you speak confidently about how you can contribute to Austen & Blake's online trading strategy.
✨Tip Number 2
Brush up on your analytical skills by practising with tools like Google Analytics. Being able to demonstrate your ability to interpret data and derive actionable insights will set you apart as a candidate who can drive online performance.
✨Tip Number 3
Network with professionals in the e-commerce field, especially those with experience in luxury goods or jewellery. Engaging with industry insiders can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed multiple projects in fast-paced environments. Highlighting your organisational skills and ability to prioritise tasks will resonate well with the hiring team at Austen & Blake.
We think you need these skills to ace Ecommerce Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant e-commerce experience, particularly in fashion or jewellery. Emphasise your analytical skills and any experience with tools like Google Analytics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for e-commerce and your understanding of the role. Mention specific examples of how you've used data to drive online sales or improve customer experiences.
Showcase Your Analytical Skills: In your application, provide examples of how you've analysed website data or customer insights in previous roles. This will demonstrate your ability to contribute to performance reports and decision-making.
Highlight Collaboration Experience: Since the role involves working closely with various teams, mention any past experiences where you collaborated with marketing, merchandising, or design teams to achieve common goals.
How to prepare for a job interview at Austen & Blake
✨Showcase Your Analytical Skills
As an Ecommerce Executive, you'll need to demonstrate your ability to analyse data effectively. Be prepared to discuss your experience with tools like Google Analytics and how you've used data to drive decisions in previous roles.
✨Understand the Brand
Familiarise yourself with Austen & Blake's product offerings and brand values. Showing that you understand their focus on quality and personalisation will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Collaboration Questions
This role involves working closely with various teams. Think of examples from your past experiences where you've successfully collaborated with others, particularly in fast-paced environments, and be ready to share these during the interview.
✨Highlight Your Organisational Skills
Given the need to manage multiple tasks, it's crucial to convey your exceptional organisational skills. Prepare to discuss specific strategies or tools you use to stay organised and prioritise tasks effectively.
