Ecommerce Executive

Job Title: Ecommerce Executive

Location: London, Hatton Garden

Reporting to: Ecommerce Manager

About Austen & Blake

Founded in 2018, Austen & Blake specialises in beautifully handcrafted, made-to-order jewellery across the UK, Europe, America and Australia. With a focus on quality, personalisation and value, we create timeless pieces while ensuring a bespoke experience for every customer.

Role overview

Reporting to the Ecommerce Manager, the Ecommerce Executive will be instrumental in implementing the online trading strategy across key markets and analysing performance metrics. This role involves close collaboration with cross-functional teams – such as marketing, merchandising, design and DevOps – to optimise website functionality, elevate the customer experience and drive online sales performance. We’re looking for a data-driven professional with exceptional organisational skills to help drive our continued growth.

Key Responsibilities

• Website Performance & Trading
• Support with the online trading plan to maximise revenue and conversion rates.
• Support with the development roadmap of new functionality and testing.
• Support A/B testing initiatives to enhance the user experience and maximize conversions.
• Conduct daily and weekly site checks on product inventory, photography, navigation, SEO and merchandising.
• Support the launch of new products and campaigns, ensuring seamless execution across all channels and markets.
• Complete all general administration tasks and ad hoc business projects as directed.
• Data Analysis & Reporting
• Analyse website data and customer journey insights to optimise online performance to support business decision-making.
• Utilise tools like Google Analytics to pro look duce insights on user behaviour and customer journey trends.
• Contribute to weekly and monthly ecommerce performance reports.
• Content & Merchandising
• Collaborate with the merchandising team to ensure timely product launches.
• Work closely with marketing and merchandising teams to visually merchandise product categories based on performance data and planned activity.
• Coordinate the delivery of all online content (landing pages, category banners, etc.) for new season and new product launches as well as launching new marketing campaigns.
• Manage the execution and maintenance of blog content across all regions.
• Customer Engagement
• Collaborate with the Customer Service team to improve user satisfaction and engagement.

Requirements

• Proven e-commerce experience, preferably in fashion or jewellery.
• Strong analytical skills to interpret sales data and customer insights.
• Experience of delivering results in a busy, fast-paced environment.
• Exceptional organisational skills with the ability to manage multiple high-priority tasks
• Strong written and verbal communication skills.
• Excellent communicator, able to build relationships and work collaboratively with internal and external stakeholders.
• Proficiency in Microsoft Excel, Google Analytics, and other data tools to enhance the online customer experience.
• Excellent attention to detail.

Why join Neve?

• Career Growth: Be part of a fast-growing business where your contributions matter and your ideas are valued.
• Collaborative Culture: Work in a supportive, transparent environment that encourages innovation and excellence.
• Hybrid Working: Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office.
• Flexi Hours: Start your day between 8:00 AM and 10:00 AM, and finish anytime between 4:00 PM and 6:00 PM
• Vitality Private Healthcare: Comprehensive Vitality private healthcare, offering you access to high-quality medical support and wellness benefits.PERKBOX: Access to Perkbox for exclusive discounts, rewards, and well-being benefits, helping you make the most of your work-life balance!
• 25 days Annual Leave + Bank Holidays: Giving you plenty of time to rest, recharge, and enjoy life outside of work.