At a Glance
- Tasks: Drive online sales and optimise customer experience across our e-commerce platforms.
- Company: Join a fast-growing, innovative brand that values your ideas.
- Benefits: Flexible working hours, hybrid model, private healthcare, and extra leave for your birthday.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment where your contributions matter.
- Qualifications: Experience in e-commerce trading and a passion for driving commercial success.
The predicted salary is between 45000 - 55000 £ per year.
The Role
We're looking for a commercially driven and highly hands‑on Ecommerce Trading Manager to act as the Store Manager for Austen & Blake’s ecommerce websites across all markets.
Reporting to the Head of Ecommerce, you will own the day-to-day commercial trading and customer experience of our websites.
You will be accountable for converting customer demand into profitable online revenue by continually optimising product discovery, onsite merchandising, category performance, promotions, customer journeys, checkout and payment performance.
This is not simply a reporting or performance-marketing role.
You will work deeply within the websites, trading data and customer insight to understand what is happening, why it is happening and what needs to change.
You will turn insight into clear commercial action, drive improvements through to delivery and measure the impact.
Working cross-functionally with Merchandising, Buying, Marketing, Creative, CRM, Customer Service, CRO and Tech, you will establish the trading priorities for the websites and ensure they are delivered at pace.
Key Responsibilities
- Own day‑to‑day ecommerce revenue, conversion, order volume, AOV and profitability across all Austen & Blake websites and markets.
- Trade the websites actively throughout the day, identifying changes in performance and implementing timely commercial actions rather than only reporting results.
- Produce daily, weekly and monthly trading analysis that explains what has happened, why it has happened, what action is required and the expected commercial impact.
- Analyse performance by market, device, channel, customer segment, category, product and stage of the customer journey to identify opportunities and areas of underperformance.
- Own the online trading calendar, ensuring product launches, campaigns, promotions and seasonal events are commercially planned, accurately executed and reviewed after delivery.
- Own onsite merchandising across homepages, landing pages, category pages, product listings, recommendations and other key customer touchpoints.
- Analyse product and category performance using impressions, engagement, conversion, revenue, AOV, margin, availability, returns and remakes to determine how products should be presented and prioritised.
- Continually improve onsite search, navigation, filters, sorting and product rankings, including analysing customer search terms and zero‑result searches.
- Own the performance of the complete ecommerce funnel, from landing page and product discovery through product configuration, basket, checkout and payment.
- Monitor payment‑gateway and payment‑method performance, including authorisation rates, declined transactions, checkout failures, finance usage, abandonment and payment mix, and work with the relevant teams to resolve issues.
- Use customer insight from behavioural analytics, reviews, Trustpilot, complaints, Customer Service contacts, returns, remakes and surveys to identify barriers to purchase and opportunities to improve trust and conversion.
- Evaluate pricing and promotional performance, including conversion, revenue, AOV, margin, incrementality and cannibalisation, and recommend improvements based on evidence.
- Own the ecommerce CRO priorities and testing plan, working closely with the CRO Specialist and Tech teams to identify, prioritise and deliver the highest‑value opportunities.
- Define clear hypotheses and success measures for A/B tests and website changes, ensuring results lead to further action and are embedded where successful.
- Conduct regular website walkthroughs and quality assurance across markets and devices, identifying broken journeys, incorrect content or pricing, missing products, tracking issues, performance problems and other customer friction.
- Develop market‑specific trading plans that reflect local customer behaviour, product demand, seasonality, payments, promotions and competitive conditions.
- Monitor competitors and wider ecommerce trends, translating relevant insight into specific commercial actions for Austen & Blake.
- Partner with Marketing and Paid Media teams to ensure landing pages and onsite journeys are relevant to campaign traffic and capable of converting it effectively.
- Partner with SEO to improve organic landing pages, category merchandising, onsite content and technical performance.
- Set and maintain a prioritised ecommerce trading roadmap, clearly articulating the commercial value, urgency and expected outcome of each initiative.
- Coordinate actions across Merchandising, Buying, Creative, CRM, Customer Service, CRO and Tech, ensuring agreed improvements have owners, deadlines and measurable outcomes.
- Escalate significant trading, technical, payment or customer‑experience issues quickly and lead the commercial response until resolved.
Skills and Experience
- Proven experience in an Ecommerce Trading Manager, Digital Trading Manager or comparable online commercial role, ideally within a product‑led retail business.
- Demonstrable ownership of ecommerce revenue, conversion and customer experience, with examples of personally identifying and delivering commercial improvements.
- Strong understanding of ecommerce merchandising, category management, onsite search, navigation, product discovery, CRO, checkout and payment performance.
- Strong commercial judgement, with the ability to balance revenue, conversion, customer experience, margin and longer‑term brand considerations.
- Confident working with analytics and behavioural tools to move beyond topline reporting and diagnose the causes of performance changes.
- Experience developing trading plans, CRO hypotheses, testing priorities and post‑implementation performance reviews.
- A detailed understanding of customer behaviour and the ability to combine quantitative data with reviews, complaints and other qualitative insight.
- A proactive, curious and hands‑on approach, with the instinct to investigate problems, take action and follow through until commercial outcomes improve.
- Strong attention to detail, with the ability to identify issues across multiple websites, markets, devices and customer journeys.
- Strong cross‑functional leadership and stakeholder management skills, with the ability to drive delivery through teams that do not report directly into the role.
- Comfortable operating in a fast‑paced trading environment where priorities may need to change quickly in response to performance.
What’s In Store For You?
- Join a fast‑growing business where your contributions matter and your ideas are valued
- Work in a supportive, transparent environment that encourages innovation and excellence
- Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home
- Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
- Enjoy your birthday, with an extra day of leave to celebrate
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work‑life balance
- #J-18808-Ljbffr
E-commerce Trading Manager employer: Austen & Blake
Austen & Blake offers an exceptional work environment for Luxury Jewellery Sales Consultants, where you can thrive in a luxury boutique setting in Liverpool. With a strong emphasis on personalised service and bespoke design, employees benefit from ongoing training, a supportive team culture, and opportunities for professional growth within the prestigious Neve Jewels Group. Join us to be part of a dynamic team that values creativity and client relationships, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Trading Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Austen & Blake are looking for when hiring for a E-commerce Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Austen & Blake for the E-commerce Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Austen & Blake as a E-commerce Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Austen & Blake’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce Trading Manager.
We think you need these skills to ace E-commerce Trading Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Austen & Blake, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Austen & Blake's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Austen & Blake. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Austen & Blake
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Austen & Blake uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Austen & Blake. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
