Austen & Blake is seeking a data-driven CRM Manager to own the CRM strategy and customer lifecycle across email, SMS and other owned channels. You will analyse customer data and behavioural trends to tailor communications, driving engagement, retention and revenue.
You will collaborate with E‑Commerce, B&M, Marketing, Creative and Retail to embed CRM within the broader customer strategy and support omnichannel clientelling across digital and in-store experiences.
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CRM Lead for Luxury Jewellery & Omnichannel Growth employer: Austen & Blake
Austen & Blake offers an exceptional work environment for Luxury Jewellery Sales Consultants, where you can thrive in a luxury boutique setting in Liverpool. With a strong emphasis on personalised service and bespoke design, employees benefit from ongoing training, a supportive team culture, and opportunities for professional growth within the prestigious Neve Jewels Group. Join us to be part of a dynamic team that values creativity and client relationships, making every day rewarding and meaningful.
