Customer Service Officer - Maternity Leave Cover

Posted: 04/05/2026

Closing Date: 30/06/2026

Job Type: Contract

Location: Pakenham Trade Service Centre

Job Category: Customer Service

Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to build with confidence and create value for our people, customers and shareholders.

We are known for our agility to provide superior service and support to our customers through our extensive Service Centre Network; and being at the forefront of innovative steel reinforcement solutions and technology.

Skills:

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:

• Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First culture;
• Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

Job Description:

We have an exciting opportunity for a Customer Services Officer to join our team in Pakenham, reporting to the Trade Service Centre Manager. As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.

Responsibilities:

• Providing excellence in customer service and the customer journey
• Welcome new and existing customers into our showrooms
• Actively promoting Ausreo’s products to generate sales
• Merchandising and stock replenishment
• Process sale orders, generate quotations, engage with e-commerce and social media
• Service Centre and office management
• Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner
• Stock control in the warehouse
• Coordinating production with factory staff
• Coordinating logistics i.e. transport and deliveries
• Effectively communicating with all stakeholders and dealing with difficult customers effectively
• General administration duties

To Be Successful:

• Strong communication skills both verbal and written
• Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
• Face to face selling and entrepreneurial spirit
• Highly organised, great at multi-tasking and strong attention to detail
• Strong computer skills and ability to pick up new systems quickly
• Thrives in a team environment but can also work independently
• Good ability to work under pressure
• Driver’s license essential

In addition to a highly attractive base salary package and job satisfaction whilst working within a dynamic team environment, Ausreo employees are eligible to earn more with monthly cash incentives for achievable targets in line with our rapid growth. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression. There is no weekend work and the ability to grow as we continue to grow.

The successful candidate must have Australian Citizenship or legal work rights and must undertake a pre-employment medical assessment and National Police Check. Ausreo is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.