Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client implementations and ensure high-quality delivery of financial solutions.
- Company: Join Aurum Solutions, a top UK Fintech Company of the Year.
- Benefits: Enjoy competitive salary, share options, gym membership, and 25 days annual leave.
- Why this job: Shape the future of fintech while working with passionate teams in a dynamic environment.
- Qualifications: Proven leadership in consulting or implementation, ideally in fintech or financial services.
- Other info: Experience exciting growth opportunities and travel across the UK and Portugal.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Reading Office | FinTech
Aurum Solutions, a UK Fintech Company of the Year, helps organisations automate financial reconciliation and control processes. Our scalable, flexible software supports finance leaders/teams across Financial Services, Payments, Hospitality, Ecommerce, Legal, and Gaming.
We are seeking a Head of Professional Services to lead the successful onboarding and Client Delivery of our financial control solutions. You will be accountable for ensuring high quality consulting and implementation of complex, data driven solutions, while helping to scale our delivery capability as the business grows. This role works closely with technology, product, operations and client teams, requiring strong leadership, commercial awareness, and an understanding of consulting/delivering solutions in regulated or audited environments.
What Makes This Role Exciting
It’s an exciting time at Aurum Solutions – we are expanding our portfolio and building a new SaaS platform. You’ll have the chance to influence the project delivery model, the product, and the way customers experience our software.
What you’ll do
- Own end‑to‑end delivery of client implementations, ensuring predictable, high‑quality outcomes; and clear performance/governance metrics and controls.
- Lead and develop a growing team of Delivery Managers, Consultants and Analysts (capacity and capability building, organisational design).
- Act as a point of escalation for client stakeholders; and internal teams.
- Own timely and accurate customer billing and forecasting for implementations and services, aligned to licence agreements and scope changes.
- Work closely with Product, Sales and Operations through change and growth, driving delivery model improvements and providing delivery‑led insight to support/influence product roadmap priorities.
What you’ll bring
Must‑have
- Senior implementation or consulting leadership experience (Head of Implementation, Senior Implementation Manager, or similar).
- A track record of delivering data‑driven, platform‑based solutions or transformation projects, ideally in fintech or financial services.
- Proven success leading teams/projects in client‑delivery environments.
- Strong stakeholder management skills; experience engaging executive‑level client sponsors.
Nice‑to‑have
- Experience in fintech, payments, accounting, financial services; reconciliation or financial controls.
- Exposure to regulated or audited environments.
- Experience scaling or maturing a delivery function in a growing organisation.
- A degree in Accounting, Finance, or a related discipline.
How you work
- Ownership and energy to drive a busy delivery portfolio, keeping teams and clients aligned and on track.
- Hands‑on leader, happy to roll up your sleeves when needed.
- Pragmatic, outcome‑focused leadership, calm under pressure.
- Highly collaborative and able to clearly communicate complex delivery topics for non-technical audiences.
- Commercially minded, balancing client needs with sustainable delivery.
- Comfortable operating in ambiguous, fast changing environments, skilled in supporting teams through change.
What We Offer
- Ongoing training and development; experience in a fast-growing company.
- Opportunity to work with passionate people in UK and Portugal (Braga) offices.
- Travel opportunities.
- Membership of Aurum’s EMI Share Option Scheme.
- 25 days annual leave (plus UK Bank Holidays).
- Corporate Gym membership.
- Regular company social activities, team‑building events, and a fun work environment in our central Reading offices.
Ready to progress your career in FinTech? Send a message or apply below — we’d love to speak with you.
Head of Professional Services in Reading employer: Aurum Solutions
Contact Detail:
Aurum Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Aurum Solutions and understanding their products. Familiarise yourself with their software and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully led teams or projects in the past, especially in client delivery environments. Highlight your ability to manage stakeholders and drive results under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Aurum Solutions. Let’s get you that dream job!
We think you need these skills to ace Head of Professional Services in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Professional Services role. Highlight your leadership experience and any relevant projects you've led in fintech or financial services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully delivered data-driven solutions and led teams in client delivery environments.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to engage with executive-level clients. We want to see how you've navigated complex stakeholder relationships and driven successful outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aurum Solutions
✨Know Your Stuff
Make sure you understand Aurum Solutions' products and services inside out. Familiarise yourself with their software and how it automates financial reconciliation. This will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Professional Services, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams or projects in the past, especially in client delivery environments. Highlight your ability to engage with executive-level stakeholders and how you've navigated challenges.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about times when you've had to manage complex implementations or resolve conflicts with clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand the FinTech Landscape
Brush up on current trends in the FinTech industry, particularly around financial controls and reconciliation processes. Being able to discuss these topics will not only impress your interviewers but also show that you’re prepared to contribute to Aurum's growth and innovation.
