Volunteer Network Coordinator in Worksop

The Volunteer Coordinator is responsible for coordinating volunteer recruitment and selection, using innovative opportunities to engage with others and encourage participation. The postholder will be involved in all elements of the volunteer journey, including recruitment, selection, training, stewardship, recognition and exit. The Volunteer Coordinator will also support staff with the management of volunteers, helping to resolve day-to-day issues encountered by volunteers, and build and maintain engaging relationships with volunteers, ensuring they have a positive and meaningful experience.

Working with a range of teams across three sites, the Volunteer Coordinator provides expert support and guidance to staff on the effective stewardship, engagement and management of volunteers. This role requires high levels of emotional intelligence, creativity, drive and initiative, and a positive attitude to working with a variety of people at all levels. This role may involve occasional evening and weekend working, with some travel across three sites. This post is subject to a successful DBS check.

Key Responsibilities:

• Take ownership and responsibility for the coordination of all relevant application, interview, selection and training processes for volunteers, including the processing of DBS checks and associated administration.
• Coordinate the promotion and advertisement of volunteering opportunities, including targeted recruitment campaigns.
• Conduct volunteer interviews, either face-to-face or over the telephone.
• Plan and deliver engaging training and development opportunities for volunteers to support them in undertaking their role.
• Represent Aurora Wellbeing to a range of external audiences, building and maintaining effective relationships to raise awareness of volunteering opportunities and support the recruitment of volunteers.
• Attend relevant internal and external events to recruit volunteers and promote the work of Aurora Wellbeing within local communities.
• Respond to any day-to-day queries from volunteers, helping to resolve issues encountered by volunteers when undertaking their role and escalating any issues to the Head of Volunteering as appropriate.
• Provide support and supervision for volunteers, through a range of face-to-face, telephone, digital or group activities.
• Ensure effective communication, engagement and recognition of Aurora Wellbeing volunteers through social media, newsletters, events and other innovative opportunities.
• Act as a source of knowledge on volunteering related matters, providing timely advice in line with policies and procedures.
• Maintain accurate volunteer records on our data management systems, ensuring that volunteer information is kept up to date and data is stored and processed in accordance with the General Data Protection Regulations (GDPR), Code of Fundraising Practice.
• Build and maintain relationships with organisations within the local community to promote the work of Aurora.

Training and Development:

• Attend staff development programmes, training courses, and conferences as deemed necessary.
• Take responsibility for attendance at mandatory training sessions.
• Undertake professional development/training considered necessary.
• Follow Aurora’s code of practice in matters such as Health and Safety, Safeguarding, Equal Opportunities and Data Protection.

Qualifications:

• Educated to equivalent GCSE level 4 or above in Maths and English.
• Evidence of training or development relevant to volunteering.
• Relevant professional or personal experience of volunteering or working with communities.
• Experience of using CRM or database systems to input data and maintain accurate records.
• An appreciation of the value of volunteers in an organisation, including their recruitment, diversity, inclusion, support and stewardship.
• Good working knowledge of Microsoft Office.
• A good knowledge and understanding of safeguarding children and vulnerable adults.
• Creative, agile and willing to explore new opportunities.
• Flexible, positive attitude and ability to work independently.
• Comfortable with working directly with people affected by cancer and long-term health conditions.

The post-holder may be required to work evenings and weekends.