Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support victims of domestic abuse and enhance police responses in control rooms.
- Company: Aurora New Dawn, dedicated to empowering survivors and promoting safety.
- Benefits: Flexible hours, professional development, and a chance to make a real difference.
- Other info: Join a diverse team committed to equality and continuous improvement.
- Why this job: Be a vital part of safeguarding victims and shaping police practices.
- Qualifications: Experience in supporting domestic abuse victims and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms. Based in a local police control room you will work alongside call handlers, dispatchers, and officers to:
- assess risk and ensure no opportunities for safeguarding are missed
- quality assure police responses to domestic abuse calls
- review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage
- provide operational advice to officers deploying to incidents
- identify and facilitate referrals into specialist domestic abuse support services
- improve victim safety from the very first point of contact
Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values. This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes.
PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts.
MAIN DUTIES
- Call Review and Quality Assurance
- Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators.
- Provide constructive, specialist feedback to call handlers to strengthen practice.
- Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed.
- Review body-worn video (BWV) footage as required.
- Risk Assessment and Escalation
- Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns.
- Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations.
- Identify risk patterns and ensure timely action to safeguard victims.
- Operational Advice for Officers and Control Room Staff
- Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as:
- protective order status
- history of prior callouts
- known risk indicators
- relevant vulnerabilities or perpetrator patterns
- Add safeguarding information to dispatch logs as appropriate.
- Work closely with the local Victims First Hub, other specialist services and relevant ‘By and For’ organisations to facilitate appropriate onward referrals.
- Provide guidance on appropriate pathways for victims based on risk, identity, and need.
- Support the development of posters, guidance, and resources for FCR staff relating to out-of-hours support.
- Support, inform, and where appropriate deliver training for call handlers and new recruits.
- Contribute to identifying themes, patterns, and learning for organisational improvement.
- Participate in review meetings with TVP, OPCC, and the Aurora Management Team.
- Maintain strict independence while collaborating constructively with police colleagues.
- Work within data protection legislation and information sharing policies, including in relation to police data.
- Maintain accurate, confidential case and activity records.
- Maintain up-to-date specialist knowledge of domestic abuse practice.
- Participate in regular clinical supervision, case/workload reviews and line management supervision.
- Work flexibly to meet demand and support resilience across all FCR locations.
- Uphold Aurora New Dawn’s values, ethos and confidentiality standards at all times.
- Complete any other duties appropriate to the role and level.
- The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so.
- Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
- Observe duty to all Health and Safety rules and take all reasonable care to promote the health and safety of yourself and others.
- Act in a way that supports and promotes Aurora New Dawn’s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services.
- Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible.
- All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal.
PERSON SPECIFICATION
This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment.
Essential Skills, Knowledge & Experience
- Demonstrable, direct experience of supporting victims of domestic abuse.
- Strong understanding of:
- domestic abuse typologies
- risk assessment and safety planning
- dynamics of coercive control
Desirable
- IDVA qualification via a recognised provider.
- Experience working with police or within a control room setting.
- Experience delivering training or workshops.
- Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems.
- Experience working in a crisis-response environment (e.g., helplines, emergency services).
Personal Qualities
- Compassionate, empathetic, and victim/survivor-centred.
- Non-judgemental, empowering approach.
- Ability to challenge constructively and maintain independence.
- Adaptable, resilient, and able to manage competing demands.
- Reliable, professional, and trustworthy.
- Reflective, with commitment to continuous improvement.
Other Requirements
- Enhanced DBS Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated.
- Ability to travel across Thames Valley locations.
- Access to a vehicle and valid UK driving licence.
- This role is exempt from the Rehabilitation of Offenders Act 1974.
- We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.
Domestic Abuse Specialist in Abingdon employer: Aurora New Dawn
Contact Detail:
Aurora New Dawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Specialist in Abingdon
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, especially those connected to police work. Attend local events or workshops to meet potential colleagues and learn more about the field.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of domestic abuse practices and risk assessment. Be ready to discuss how you would handle real-life scenarios, showcasing your expertise and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and get to know you better, so don’t miss out on this opportunity to join our team.
We think you need these skills to ace Domestic Abuse Specialist in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Domestic Abuse Specialist. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in real situations. Whether it’s risk assessment or providing operational advice, we want to see how you’ve made a difference in past roles.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for supporting victims shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Aurora New Dawn
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic abuse typologies and risk assessment. Familiarise yourself with the DASH/DARA risk assessments and be ready to discuss how you would apply trauma-informed practices in a policing context.
✨Showcase Your Experience
Be prepared to share specific examples from your past work where you've supported victims of domestic abuse. Highlight any experience you have with quality assurance or reviewing cases, as this will demonstrate your analytical skills and attention to detail.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to provide constructive feedback and operational advice, so being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Collaboration
This role involves working closely with police officers and other agencies. Be ready to discuss how you’ve successfully collaborated in the past and how you plan to maintain professional boundaries while still being a team player.