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- Tasks: Join us as a Customer Service Representative, tackling inquiries and ensuring customer happiness daily.
- Company: Aurora Mcr Ltd is a dynamic agency in Manchester, specializing in sales and marketing for diverse clients.
- Benefits: Enjoy a competitive salary of £23,500 and a full-time schedule from Monday to Friday.
- Why this job: Be part of a vibrant team where your communication skills can shine and make a real impact.
- Qualifications: Bring your customer service skills and problem-solving abilities; experience is a plus but not required.
- Other info: This is a full-time on-site role, perfect for those looking to grow in a supportive environment.
The predicted salary is between 21000 - 28000 £ per year.
Company Description
Aurora Mcr Ltd is a multi-channel sales, marketing, and lead generation agency located in Manchester. We work with a diverse range of clients from various industries, providing exceptional services to meet their unique needs.
Role Description
This is a full-time on-site role for a Customer Service Representative at our Manchester location. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Satisfaction skills
- Customer Experience and Customer Service skills
- Strong interpersonal and communication skills
- Ability to multitask and prioritise customer needs
- Excellent problem-solving abilities
- Experience in a customer-facing role is a plus
- High school diploma or equivalent required
Full time hours are Monday -Friday 9am-5pm.
Salary-£23,500 Per Annum base salary
Aurora Mcr Ltd | Customer Service Representative employer: Aurora Mcr Ltd
Contact Detail:
Aurora Mcr Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aurora Mcr Ltd | Customer Service Representative
✨Tip Number 1
Familiarize yourself with Aurora Mcr Ltd's services and the industries they work with. This knowledge will help you tailor your responses during the interview and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice common customer service scenarios and how you would handle them. Being able to articulate your problem-solving skills and how you prioritize customer needs will set you apart from other candidates.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to communicate effectively and ensure customer satisfaction.
✨Tip Number 4
Since this is an on-site role, make sure to express your enthusiasm for working in a team environment. Highlight any previous experiences where collaboration led to improved customer service outcomes.
We think you need these skills to ace Aurora Mcr Ltd | Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Representative position at Aurora Mcr Ltd. Make sure you understand the key responsibilities and qualifications required.
Tailor Your CV: Customize your CV to highlight your customer service experience and skills. Emphasize your problem-solving abilities, communication skills, and any relevant experience in customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Aurora Mcr Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly. Use examples that showcase your ability to communicate effectively with customers.
✨Emphasize Problem-Solving Abilities
Think of scenarios where you faced challenges in a customer service role and how you overcame them. This will demonstrate your problem-solving skills and ability to handle difficult situations.
✨Prepare for Multitasking Questions
Expect questions about how you prioritize tasks and manage multiple customer inquiries at once. Share strategies you use to stay organized and efficient in a busy environment.
