Accounts Administrator

We are looking for an experienced Accounts Administrator focussing primarily accounts receivable to take ownership of customer billing and unbilled revenue across the service line. This is a hands-on role that requires strong stakeholder engagement, commercial awareness, whilst ensuring accurate and timely invoicing.

This role will initially be to provide maternity cover, however there may be potential for it to develop into a permanent role for the right candidate.

Key Duties & Responsibilities:

Accounts Receivable Management

• Work closely with the credit control team to receive and critically review weekly debtor forecasts, stress-testing assumptions and integrating outputs into the group liquidity position.
• Monitor and actively manage aged receivables to ensure timely collection of outstanding customer balances.
• Maintain accurate customer account records, ensuring receivable balances are properly reconciled and supported.
• Investigate and resolve customer payment queries, disputed invoices, and account discrepancies promptly.

Billing & Unbilled Revenue Management

• Oversee the preparation, review, and issuance of customer invoices, ensuring accuracy and compliance with contractual requirements.
• Work closely with operational and project teams to ensure all completed work is billed in a timely manner.
• Monitor unbilled revenue balances and drive actions to convert work performed into customer invoices.
• Identify and address process gaps that result in delayed billing or increased unbilled revenue.
• Ensure billing milestones and customer-specific invoicing requirements are achieved.
• Support month-end revenue and receivables reporting through accurate reconciliation of billed and unbilled balances.
• Produce and distribute aged receivables and unbilled reports.
• Present key debtor positions and collection risks to Operational Management.
• Develop, document, and enhance accounts receivable procedures and controls.
• Drive continuous improvement initiatives to streamline billing, collections, and dispute management processes.
• Ensure compliance with internal controls, company policies, and audit requirements.

Skills, Abilities & Knowledge

• Minimum 2 years' experience in Accounts Receivable, Sales Ledger.
• Demonstrable experience managing aged receivables and driving the collection of overdue customer debt.
• Experience managing customer billing processes and ensuring timely and accurate invoice generation.
• Strong understanding of unbilled revenue management and the conversion of work performed into billable revenue.
• Ability to investigate and resolve invoice disputes, payment delays, account reconciliations, and customer queries effectively.
• Ability to build effective working relationships with customers, operational teams, project managers, and senior stakeholders.
• Advanced Microsoft Excel skills, including reporting, reconciliations, analysis, and performance tracking.
• Experience working with ERP systems.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Comfortable operating independently and managing multiple priorities in a fast-moving environment.
• High attention to detail and commitment to accuracy.
• Self-motivated and proactive with a continuous improvement mindset.

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