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- Tasks: Manage and customise Aurora's CRM system while supporting user training and troubleshooting.
- Company: Aurora Energy Research is a fast-growing company providing market intelligence in the energy sector.
- Benefits: Enjoy private medical insurance, flexible working options, and local discounts.
- Why this job: Kickstart your career in a collaborative environment with opportunities for personal growth and skill development.
- Qualifications: Strong communication skills, attention to detail, and a keen interest in systems and data management.
- Other info: This entry-level role offers hands-on experience with a leading CRM system.
The predicted salary is between 28800 - 43200 £ per year.
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Location: Oxford, UK
Department: Commercial – Commercial Systems & Intelligence
Location: Oxford, UK
Description
Based in Oxford, you\’ll join a dynamic and growing team responsible for the management, customisation, and maintenance of Aurora’s CRM system and its integrations. In this role, you will help improve the efficiency of our client-facing teams by understanding their commercial needs and translating those into well-managed system processes.
This opportunity is perfect for someone early in their career, looking to build a strong foundation in CRM administration. You\’ll gain hands-on experience in areas such as change and stakeholder management, colleague training, system development, and data management.
Successful candidates will possess excellent communication skills and be comfortable engaging with colleagues at all levels. You’ll need the ability to explain complex system processes clearly, ensuring that users can easily follow procedures and operate efficiently. A keen eye for detail will be essential to support troubleshooting and maintain data integrity.
As part of our global commercial team, you’ll work in a fast-paced, collaborative environment that offers opportunities for growth and personal development. You’ll also gain valuable experience managing a market-leading CRM system.
About Us:
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments.
While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.
We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.
Key Responsibilities
System administration
- Organise and conduct onboarding and training sessions for new users to ensure quick and efficient adoption.
- Follow up on user-led administrative tasks to maintain system compliance and efficiency.
- Maintain a library of user reports and dashboards, offering insights and error reporting for process improvements.
- Perform basic Salesforce configurations, including creating and updating fields, page layouts, workflows, reports, and dashboards.
- Troubleshoot and resolve technical issues reported by users, ensuring minimal disruption.
- Assist in testing, implementing, and documenting new Salesforce features, updates, and releases.
- Manage data imports, exports, and cleansing to ensure data accuracy and integrity.
Ongoing User Training & Support
- Schedule and conduct regular training sessions to reinforce best practices, ensure compliance, and introduce new system features.
- Offer ongoing guidance to users navigating unfamiliar processes, ensuring smooth adoption.
- Support users via a shared inbox, promptly addressing user enquiries and troubleshooting requests.
Team Administration & Stakeholder Engagement
- Track, manage, and prioritise the Salesforce development pipeline, ensuring transparency and efficiency.
- Keep stakeholders informed about development progress, objectives, and upcoming system improvements.
- Analyse user feedback, identify recurring challenges, and recommend enhancements to improve the user experience.
What We Are Looking For
Required attributes:
- A keen interest in systems, data management, and basic coding, with a willingness to develop technical expertise.
- Experience with analytical tools, Microsoft Excel, Power BI, and PowerPoint, with the ability to analyse data effectively.
- Strong time management with the ability to prioritise tasks efficiently, manage workloads independently, and meet deadlines in a fast-paced environment.
- Excellent written and verbal skills with the ability to document processes, create reports, and communicate effectively across teams.
- Detail-oriented and highly organized, strong accuracy in data, systems and process management.
- Proactive problem-solving, a logical mindset with the initiative to research solutions independently before escalating issues.
- Collaborative and supportive team player, personable, approachable, and proactive in helping colleagues navigate system processes.
- Fast learner with growth mindset, the ability to adapt quickly to new processes, with a desire to continuously develop skills in system administration.
Desirable attributes:
- Experience in internal training and user support: Previous experience conducting training sessions, creating user guides, or providing technical support to colleagues.
- Hands-on experience with databases and/or systems: Familiarity with managing, maintaining, or optimising databases, CRM systems, or operational processes.
- Advanced excel skills: Proficiency with Excel formulas and functions, including data filters, sorting, pivot tables, SUMIF/SUMIFS, COUNTIF/COUNTIFS, and XLOOKUP, to analyse and manipulate data effectively.
What We Offer
Some of the benefits we include are:
- Private Medical Insurance
- Dental Insurance
- Parental Support
- Salary-Exchange Pension
- Employee Assistance Programme (EAP)
- Local Oxford Discounts
- Cycle-to-work Scheme
- Flu Jabs
At Aurora, we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working and flexible start and finish times. Please talk to us during the interview about the flexibility we could offer, and we will be happy to explore the best available option for you.
The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.
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Commercial Systems Coordinator employer: Aurora Energy Research
Contact Detail:
Aurora Energy Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Systems Coordinator
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this role heavily involves system administration and basic configurations. Consider taking online courses or tutorials to boost your understanding and show your enthusiasm for the position.
✨Tip Number 2
Network with current or former employees of Aurora Energy Research on platforms like LinkedIn. Engaging in conversations can provide you with insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that demonstrate your ability to troubleshoot and maintain data integrity, as these are key aspects of the role.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex processes in simple terms. This will be crucial when you're required to train users and ensure they understand the system effectively.
We think you need these skills to ace Commercial Systems Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Commercial Systems Coordinator position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Skills: Focus on showcasing your communication skills, attention to detail, and any experience with CRM systems or data management. Use specific examples from your past experiences to demonstrate these abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how you can contribute to the team at Aurora Energy Research. Make sure to mention your enthusiasm for learning and growing within the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Aurora Energy Research
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Commercial Systems Coordinator. Familiarise yourself with CRM systems and how they can improve efficiency for client-facing teams.
✨Showcase Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your ability to explain complex processes clearly. Think of examples where you've successfully communicated technical information to non-technical colleagues.
✨Prepare for Technical Questions
Brush up on your knowledge of basic coding, data management, and analytical tools like Excel and Power BI. Be ready to discuss how you've used these skills in past experiences or projects.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in the position.
