At a Glance
- Tasks: Manage and customise our CRM system while supporting user training and troubleshooting.
- Company: Join a dynamic team at a growing tech company in Oxford.
- Benefits: Enjoy private medical insurance, flexible working, and local discounts.
- Other info: Collaborative environment with a focus on personal development and technical expertise.
- Why this job: Kickstart your career in CRM administration with hands-on experience and growth opportunities.
- Qualifications: Interest in systems and data management; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Based in Oxford, you'll join a dynamic and growing team responsible for the management, customisation, and maintenance of Aurora’s CRM system and its integrations. In this role, you will help improve the efficiency of our client-facing teams by understanding their commercial needs and translating those into well-managed system processes. This opportunity is perfect for someone early in their career, looking to build a strong foundation in CRM administration. You'll gain hands-on experience in areas such as change and stakeholder management, colleague training, system development, and data management.
Successful candidates will possess excellent communication skills and be comfortable engaging with colleagues at all levels. You’ll need the ability to explain complex system processes clearly, ensuring that users can easily follow procedures and operate efficiently. A keen eye for detail will be essential to support troubleshooting and maintain data integrity. As part of our global commercial team, you’ll work in a fast-paced, collaborative environment that offers opportunities for growth and personal development. You’ll also gain valuable experience managing a market-leading CRM system.
Key Responsibilities- System administration: Organise and conduct onboarding and training sessions for new users to ensure quick and efficient adoption.
- Follow up on user-led administrative tasks to maintain system compliance and efficiency.
- Maintain a library of user reports and dashboards, offering insights and error reporting for process improvements.
- Perform basic Salesforce configurations, including creating and updating fields, page layouts, workflows, reports, and dashboards.
- Troubleshoot and resolve technical issues reported by users, ensuring minimal disruption.
- Assist in testing, implementing, and documenting new Salesforce features, updates, and releases.
- Manage data imports, exports, and cleansing to ensure data accuracy and integrity.
- Schedule and conduct regular training sessions to reinforce best practices, ensure compliance, and introduce new system features.
- Offer ongoing guidance to users navigating unfamiliar processes, ensuring smooth adoption.
- Support users via a shared inbox, promptly addressing user enquiries and troubleshooting requests.
- Track, manage, and prioritise the Salesforce development pipeline, ensuring transparency and efficiency.
- Keep stakeholders informed about development progress, objectives, and upcoming system improvements.
- Analyse user feedback, identify recurring challenges, and recommend enhancements to improve the user experience.
Required attributes:
- A keen interest in systems, data management, and basic coding, with a willingness to develop technical expertise.
- Experience with analytical tools, Microsoft Excel, Power BI, and PowerPoint, with the ability to analyse data effectively.
- Strong time management with the ability to prioritise tasks efficiently, manage workloads independently, and meet deadlines in a fast-paced environment.
- Excellent written and verbal skills with the ability to document processes, create reports, and communicate effectively across teams.
- Detail-oriented and highly organised, strong accuracy in data, systems and process management.
- Proactive problem-solving, a logical mindset with the initiative to research solutions independently before escalating issues.
- Collaborative and supportive team player, personable, approachable, and proactive in helping colleagues navigate system processes.
- Fast learner with growth mindset, the ability to adapt quickly to new processes, with a desire to continuously develop skills in system administration.
Desirable attributes:
- Experience in internal training and user support: Previous experience conducting training sessions, creating user guides, or providing technical support to colleagues.
- Hands-on experience with databases and/or systems: Familiarity with managing, maintaining, or optimising databases, CRM systems, or operational processes.
- Advanced Excel skills: Proficiency with Excel formulas and functions, including data filters, sorting, pivot tables, SUMIF/SUMIFS, COUNTIF/COUNTIFS, and XLOOKUP, to analyse and manipulate data effectively.
- Private Medical Insurance
- Dental Insurance
- Parental Support
- Salary-Exchange Pension
- Employee Assistance Programme (EAP)
- Local Oxford Discounts
- Cycle-to-work Scheme
- Flu Jabs
Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.
Salesforce Administrator in Oxford employer: Aurora Energy Research Limited
Aurora offers an exceptional work environment in Oxford, where you can thrive as a Salesforce Administrator within a dynamic and supportive team. With a strong focus on employee growth, you'll benefit from hands-on experience in CRM administration, ongoing training opportunities, and a collaborative culture that values your contributions. Enjoy a range of benefits including private medical insurance, local discounts, and a hybrid working model that promotes work-life balance.
Contact Details:
Aurora Energy Research Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in Oxford
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators or join relevant online communities. Engaging with others in the field can lead to insider tips and even job leads that you won’t find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any projects or tasks you've completed related to CRM systems. This could be anything from custom reports to user training sessions. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for interviews by practising common Salesforce scenarios. Think about how you would handle user queries or troubleshoot issues. Being able to articulate your thought process will impress interviewers and show you’re ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace Salesforce Administrator in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Salesforce Administrator role. Highlight your relevant skills and experiences that align with the job description, especially your interest in systems and data management.
Show Off Your Communication Skills:Since this role involves engaging with colleagues at all levels, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to showcase your ability to explain complex processes.
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, as a keen eye for detail is essential for this position. A well-organised application reflects your ability to manage data and processes effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you'll have access to any additional resources we provide for applicants.
How to prepare for a job interview at Aurora Energy Research Limited
✨Know Your Salesforce Basics
Before the interview, brush up on your Salesforce knowledge. Familiarise yourself with basic configurations, user management, and data integrity practices. This will help you answer technical questions confidently and show your enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves engaging with colleagues at all levels, practice explaining complex processes in simple terms. Prepare examples of how you've communicated effectively in past experiences, whether through training sessions or troubleshooting support.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss specific challenges you've faced and how you approached solving them. Highlight your proactive nature and willingness to research solutions independently, as this is crucial for a Salesforce Administrator.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
