At a Glance
- Tasks: Welcome visitors, manage enquiries, and ensure a smooth office environment.
- Company: Join a dynamic team at our Oxford headquarters with a focus on professionalism.
- Benefits: Enjoy private medical insurance, dental cover, and flexible working options.
- Other info: Flexible hybrid working and great career development opportunities await you.
- Why this job: Be the face of our company and make a real impact on visitor experiences.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
As Receptionist, you will serve as the central hub of our Oxford office, embodying our commitment to professionalism, hospitality, and efficiency. Your role goes beyond simply greeting visitors and answering phones; you will be a pivotal force in ensuring the smooth operation and security of our office environment. Reporting to the Office and Facilities Manager, this position will work closely with our Business Infrastructure & Operations teams both locally and globally. Initial priorities for this role will be optimising the client and visitor experience at our global headquarters. If you are ready to make a significant impact and be an integral part of our team, we invite you to apply for this exciting opportunity.
Key Responsibilities
- Greet and welcome visitors with warmth and professionalism, ensuring a positive experience from the moment they enter our premises.
- Serve as a reliable point of contact for enquiries, providing information and assistance to callers and visitors alike.
- Manage the reception and break-out areas with meticulous attention to detail, ensuring they remain organised, tidy, and stocked with essential supplies.
- Maintain a secure and safe environment by monitoring visitor access and issuing visitor badges in accordance with company policies.
- Exercise discretion and judgment in screening and directing visitors, always maintaining confidentiality and professionalism.
- Uphold safety protocols and respond to any security-related incidents or emergencies as required.
- Handle incoming and outgoing mail and packages, including sorting, distributing, and ensuring timely delivery to the intended recipients.
- Assist with administrative tasks such as scheduling appointments, booking meeting rooms, and maintaining office supplies inventory.
- Collaborate closely with various departments to support administrative needs and facilitate seamless communication within the organisation.
- Support with tasks for the wider Business Infrastructure & Operations team or office as required.
Skills, Knowledge and Expertise
Required attributes:
- Proven customer service experience, preferably in a corporate or professional services environment.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Strong problem-solving skills and the ability to think quickly on your feet, especially in high-pressure situations.
- A proactive mindset and the willingness to take initiative to identify and address areas for improvement.
- Exceptional time management skills, with the ability to prioritise tasks effectively and meet deadlines consistently.
- A keen eye for detail and a commitment to maintaining the highest standards of accuracy and quality in your work.
Desirable attributes:
- Basic health and safety knowledge.
What we offer
Some of the benefits we include are:
- Private Medical Insurance
- Dental Insurance
- Parental Support
- Salary-Exchange Pension
- Employee Assistance Programme (EAP)
- Local Oxford Discounts
- Cycle-to-work Scheme
- Flu Jabs
At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.
The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.
Receptionist in Oxford employer: Aurora Energy Research Limited
Aurora Energy Research Limited is an exceptional employer, offering a collaborative and innovative work culture in the vibrant city of Oxford. With a strong focus on employee growth, you will have the opportunity to lead a talented team while enjoying benefits such as Private Medical Insurance and a Cycle-to-work scheme. Join us to make a meaningful impact on global energy markets through cutting-edge data infrastructure.
Contact Details:
Aurora Energy Research Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aurora Energy Research Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aurora Energy Research Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aurora Energy Research Limited:Your cover letter is your chance to shine! Tell us why you want to work at Aurora Energy Research Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aurora Energy Research Limited!
How to prepare for a job interview at Aurora Energy Research Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
