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- Tasks: Manage and customise our CRM system while supporting user training and troubleshooting.
- Company: Join Aurora Energy Research, a leading firm in global energy market intelligence.
- Benefits: Enjoy private medical insurance, flexible working options, and local discounts.
- Why this job: Kickstart your career in a collaborative environment with opportunities for growth and skill development.
- Qualifications: Strong communication skills and a keen interest in systems and data management are essential.
- Other info: Experience with analytical tools and a proactive mindset will set you apart.
The predicted salary is between 28800 - 43200 £ per year.
Commercial Systems Coordinator
Department: Commercial – Commercial Systems & Intelligence
Employment Type: Permanent – Full Time
Location: Oxford, UK
Description
About Us:
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments.
Key Responsibilities
- Organise and conduct onboarding and training sessions for new users to ensure quick and efficient adoption.
- Follow up on user-led administrative tasks to maintain system compliance and efficiency.
- Maintain a library of user reports and dashboards, offering insights and error reporting for process improvements.
- Perform basic Salesforce configurations, including creating and updating fields, page layouts, workflows, reports, and dashboards.
- Troubleshoot and resolve technical issues reported by users, ensuring minimal disruption.
- Assist in testing, implementing, and documenting new Salesforce features, updates, and releases.
- Manage data imports, exports, and cleansing to ensure data accuracy and integrity.
- Schedule and conduct regular training sessions to reinforce best practices, ensure compliance, and introduce new system features.
- Offer ongoing guidance to users navigating unfamiliar processes, ensuring smooth adoption.
- Support users via a shared inbox, promptly addressing user enquiries and troubleshooting requests.
- Track, manage, and prioritise the Salesforce development pipeline, ensuring transparency and efficiency.
- Keep stakeholders informed about development progress, objectives, and upcoming system improvements.
- Analyse user feedback, identify recurring challenges, and recommend enhancements to improve the user experience.
What We Are Looking For
- A keen interest in systems, data management, and basic coding, with a willingness to develop technical expertise.
- Experience with analytical tools, Microsoft Excel, Power BI, and PowerPoint, with the ability to analyse data effectively.
- Strong time management with the ability to prioritise tasks efficiently, manage workloads independently, and meet deadlines in a fast-paced environment.
- Excellent written and verbal skills with the ability to document processes, create reports, and communicate effectively across teams.
- Detail-oriented and highly organized, strong accuracy in data, systems and process management.
- Proactive problem-solving, a logical mindset with the initiative to research solutions independently before escalating issues.
- Collaborative and supportive team player, personable, approachable, and proactive in helping colleagues navigate system processes.
- Fast learner with growth mindset, the ability to adapt quickly to new processes, with a desire to continuously develop skills in system administration.
- Experience in internal training and user support: Previous experience conducting training sessions, creating user guides, or providing technical support to colleagues.
- Hands-on experience with databases and/or systems: Familiarity with managing, maintaining, or optimising databases, CRM systems, or operational processes.
- Advanced excel skills: Proficiency with Excel formulas and functions, including data filters, sorting, pivot tables, SUMIF/SUMIFS, COUNTIF/COUNTIFS, and XLOOKUP, to analyse and manipulate data effectively.
What We Offer
- Private Medical Insurance
- Dental Insurance
- Parental Support
- Salary-Exchange Pension
- Employee Assistance Programme (EAP)
- Local Oxford Discounts
- Cycle-to-work Scheme
- Flu Jabs
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Commercial Systems Coordinator employer: Aurora Energy Research Limited
Contact Detail:
Aurora Energy Research Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Systems Coordinator
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this role heavily involves system administration and basic configurations. Consider taking online courses or tutorials to boost your understanding and show your enthusiasm for the position.
✨Tip Number 2
Network with current or former employees of Aurora Energy Research on platforms like LinkedIn. Engaging in conversations can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Think of specific examples where you successfully resolved challenges, as this will demonstrate your proactive approach and logical mindset.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex processes in simple terms. This is crucial for the role, so consider role-playing scenarios where you might need to train or support users in navigating the CRM system.
We think you need these skills to ace Commercial Systems Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Commercial Systems Coordinator. Emphasise any experience you have with CRM systems, data management, and user training.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as system administration or stakeholder engagement, and explain how your background makes you a great fit.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated complex information in previous roles or projects. This could be through training sessions, reports, or team collaborations.
Highlight Problem-Solving Abilities: Demonstrate your proactive problem-solving skills by including examples of challenges you've faced in past roles and how you resolved them. This will show your potential employer that you can handle technical issues and improve processes.
How to prepare for a job interview at Aurora Energy Research Limited
✨Understand the CRM System
Familiarise yourself with CRM systems, particularly Salesforce, as this role heavily involves system administration. Be prepared to discuss any previous experience you have with CRM tools and how you've used them to improve processes.
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with colleagues or trained users on new systems.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified a problem and taken the initiative to find a solution. Highlight your logical approach and any research you've done to resolve issues independently.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, especially in data management. Be ready to provide examples of how you've ensured accuracy in your work, whether through data entry, reporting, or system management.
