Senior Technical Customer Integration Specialist in London

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organised Retail Crime, a $150 billion problem globally. It’s high-volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and largest retailers in the world across the UK, Australasia & North America. Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities for everyone, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact - whether that's enhancing the way we detect trends, supporting our customers, or improving internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

About the role

We’re looking for an Intermediate or Senior Technical Customer Integration Specialist to join our London team. In this role, you’ll combine technical integration expertise with project leadership to ensure our customers unlock the full value of Auror from day one. You’ll lead technical onboarding and integrations, connecting systems through SSO, mobile app deployment, APIs, and third-party solutions. As a technical expert, you’ll work closely with customers, partners, and internal teams to deliver smooth, timely implementations, troubleshoot and resolve issues, and make complex technology simple and impactful.

We’re looking for someone with proven experience delivering end-to-end technology solutions that combine strong knowledge of integrations and APIs, and excellent project management skills. You’ll thrive if you enjoy working hands-on with customers, collaborating across teams, and applying your technical expertise to create real-world impact on safety and crime prevention.

Success in this role means developing a deep understanding of Auror’s platform and leveraging that knowledge to help our customers maximise the value of their integrations, ensuring a seamless and impactful experience from day one.

Location and hours

This is a London-based role. We value co-location and have a hybrid flexible working model; the Auror office is located a short walk from London Bridge Station, where the majority of the team spend 3-4 days in the office and 1-2 days remotely. We’re bringing on customers in the UK, North America, Australia and New Zealand, so this role will involve working flexible hours to accommodate the needs of these global customers. Initially, as we build out our teams, there may be a requirement to adjust work hours to provide support across different time zones. However, as the team expands and regional coverage improves, a more structured work schedule will be established.

This role will involve:

• Collaborating with customer stakeholders, solution providers, IT teams, and internal teams to communicate both technical and non-technical concepts.
• Assessing the viability of new integration requests by scoping requirements with customers and stakeholders, before handing over to Product and Engineering teams for development.
• Setting up and maintaining SSO & MFA solutions to streamline user authentication and authorisation processes.
• Partnering with customer stakeholders to configure mobile solutions, and set up automations for product data imports and exports.
• Partnering with third-party solution providers to onboard them to our OpenAPI, and supporting their development and testing.
• Supporting the implementation of integrations for retail and law enforcement partners, ensuring seamless connectivity with Auror systems.
• Utilising telemetry and tooling to troubleshoot, identify, and resolve issues related to Auror's technical integrations.
• Creating comprehensive documentation to facilitate integration processes with third-party providers and customers.

This role reports to Danielle Stackrow, Technical Customer Enablement Lead.

About you:

• Proven track record leading and project-managing complex technical programmes, maintaining momentum, keeping stakeholders informed, and proactively surfacing issues.
• Excellent written and verbal communication skills, with confidence leading customer calls and collaborating across a wide range of internal and external stakeholders.
• Strong ability to self-manage and prioritise workload while integrating seamlessly into a team to achieve shared goals.
• Quick to pick up new technologies and concepts — comfortable upskilling on the go as new integrations and partnerships are developed.
• Solid understanding of authentication protocols (OAuth, SAML, OIDC) and HTTP APIs from both consumer and publisher perspectives.
• Familiarity with cloud platforms (Azure, AWS, GCP) and experience working within one or more of these environments.
• Curious about how AI tools can enhance technical workflows, improve efficiency, or scale support — with bonus points for hands-on experimentation.
• Experience in a Product organisation within a growth-stage business is advantageous, as is a software engineering background given the depth of technical knowledge this role requires. This is not a hands-on development role.

We are looking for people who demonstrate a strong alignment with our Guiding Principles (you can find these on our Careers page). With diversity and inclusion at the forefront of Auror’s Guiding Principles, we promote a culture that celebrates diversity and inclusiveness, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

In Your First 6 Months at Auror

To begin, you will focus on learning everything about our product and the way it integrates into our customers’ managed software and hardware platforms. As the first Technical Integrations Specialist in the UK, success in this role will mean being comfortable taking ownership from start to finish. You’ll be responsible for ensuring the successful implementation of customer integrations, coordinating across internal teams, working hands-on with customers’ IT teams, and proactively solving challenges to deliver a seamless integration experience. You will develop an understanding of our existing third-party integrations, including how we connect to our customers' identity management systems to provide single sign-on (SSO) for our users, as well as the numerous other touchpoints that our platform has with customer systems. You will also partner with our customer success team to gain an understanding of who our customers are, what integrations each has and how we can best support them.

Within your first three months, you will begin working with our customers’ IT teams and technical integrators to roll out and support various integrations. By six months, you will be creating process guides for internal and external use, serving as the point of contact for new customer integration implementations, and troubleshooting issues related to our integrations.

Benefits of Joining Auror

• Competitive salary range: Depending on level of experience as IC3, £51,250 - £61,750.
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter Work Weeks: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Mental and physical health: We understand the importance of both mental and physical health and have policies in place to support them, including Wellness Days (days that can be taken for any reason, not just when you’re sick or unwell).
• Medical Insurance: Auror covers the cost of your plan membership with Vitality, where you will also enjoy the benefits of their Vitality Programme for health and wellbeing.
• Family-friendly: We offer comprehensive parental leave and benefits for both primary and non-primary caregivers.
• Personal development: We support our team in participating in courses, conferences, or events that will help them remain relentless in their pursuit of improvement.
• Team connection: We have regular team lunches and social events, where most (if not all) activities take place during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

Next Steps

If you’re excited about our mission and have the experience and passion for this role, please click “Apply” below. We’re proud that Auror is a place where everyone can learn and grow. If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway, as we’d love to hear from you. Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to assist you further.