Enterprise Account Manager (12-month fixed-term maternity cover)

About Auror

At Auror, we empower the retail industry to tackle theft and organised retail crime – a $150 Billion problem globally. Our goal is to reduce crime through intelligence, technology, and partnerships with the world’s leading retailers across the US, Canada, Australia, New Zealand, and the UK.

The Role – 12‑month Fixed‑Term Maternity Cover

We are seeking a commercially accountable Enterprise Account Manager, internally known as a Retail Partnerships Manager, to drive revenue growth across our most strategic UK retail customers. You will own expansion, renewals, and long‑term ARR performance, steering high‑profile partnerships from initial sale through to perpetual value delivery.

What You’ll Do

• Own revenue growth through structured account planning, opportunity identification, and alignment to executive business objectives.
• Drive upsell, cross‑sell, and renewal outcomes end‑to‑end, leading discovery, business case development, negotiation, and close.
• Apply MEDDICC rigorously to qualify opportunities, map buying groups, and maintain deal accuracy across your portfolio.
• Maintain disciplined use of Salesforce, Trumpet Deal Rooms, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility.
• Systematically multi‑thread across economic buyers and executive sponsors to accelerate deal velocity and de‑risk revenue.
• Anchor commercial decisions in quantified value and ROI, structuring multi‑year agreements to maximise retention and ARR growth.

Articulate the Value of the Auror Platform

• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision‑makers.
• Deeply understand clients’ business operations and context to help embed Auror Core and added functionality within their organization.

Build Executive‑Level Partnerships

• Establish and deepen relationships with senior retail executives and Loss Prevention leaders.
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact, positioning Auror as a long‑term, enterprise‑wide partner.
• Manage customer expectations and internal alignment, ensuring product requests, escalations, and commercial commitments are structured and strategically prioritised.
• Represent Auror at key events and shape the retail sector’s approach to crime prevention.

Execute the Land‑to‑Expand Model

• Partner with New Business during pilot and early deployment phases.
• Assume full commercial ownership post‑initial sale.
• Build 12‑24 month expansion roadmaps aligned to customer objectives.
• Remove roadblocks and mitigate risks to swift deployment and expansion.

Collaborate for Long‑Term Success

• Partner closely with Customer Success, who leads Business Reviews and value realisation.
• Partner with Product and Marketing to support strategic growth initiatives.
• Project‑manage complex deployments and proof‑of‑concept pilots, removing roadblocks to swift rollout.
• Maintain accurate forecasting and pipeline discipline.

This role reports to Ellen Dick, Director Retail Partnerships – UK.

About You

• Proven Enterprise Sales experience, including success managing and expanding enterprise accounts.
• Strong commercial acumen with experience closing expansion and renewal deals.
• Experience using MEDDICC or similar enterprise sales frameworks to qualify, progress, and close complex deals.
• Skilled negotiator comfortable leading multi‑year SaaS contract discussions.
• Executive presence with the ability to influence senior stakeholders.
• Exceptional communicator – able to deliver compelling presentations and articulate value propositions with clarity and confidence.
• Excellent project management skills, with a proven ability to lead complex, multi‑workstream initiatives end‑to‑end.
• Analytical and data‑informed in building account strategy.
• Self‑motivated and highly organised with disciplined pipeline management.
• Comfortable operating in a dynamic, high‑growth environment – thrives in ambiguity and works at pace.
• Hungry to be part of a world‑class, mission‑driven scale‑up.
• Collaborative by nature – builds strong internal relationships and works effectively across functions.
• Experience with Salesforce.
• Willingness to travel as needed.

Nice to Have

• Experience in retail Loss Prevention environments.
• Experience operating within a land‑and‑expand SaaS model.
• Knowledge of recognition technologies (LPR/ANPR, facial recognition) or security/crime prevention solutions.

We are looking for people who demonstrate a strong alignment to our Guiding Principles.

Benefits

• Competitive salary range: depending on level of experience, a base salary of between £67,500 – £82,500 (IC4), with an OTE ~£129,000.
• Generous annual leave: 29 days of annual leave per year, plus public holidays.
• Employee share scheme: own part of a company making a real difference.
• Wellness days: 10 paid Wellness Days per year, usable for mental or physical health, medical appointments, or caring for an unwell family member.
• Flexibility: outcome focused with a healthy work‑life blend.
• Shorter work weeks (at full pay): Friday afternoons off to start your weekend early.
• Focus on mental and physical health: up to £375 GBP per year for expert sessions.
• Private Medical Insurance: Auror covers the cost of plan membership with Vitality, including their Vitality Programme benefits.
• Family‑friendly: comprehensive paid parental leave – 12 weeks for birth parents and 6 weeks for non‑birth parents following birth, adoption, or surrogacy.
• Personal growth: support to participate in courses, conferences, or events that advance skills.
• Team love: regular team lunches and social events during work hours.

Equal Opportunity Statement

Auror is committed to providing an inclusive and accessible application process to all candidates. We actively work to improve diversity within the tech industry and celebrate diversity and inclusiveness at Auror, regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. If you need adjustments to any part of our recruitment process because of accessibility reasons, please let us know during the application process.