At a Glance
- Tasks: Lead customer onboarding and pilot projects, ensuring clients see value quickly.
- Company: Join Auror, a tech company fighting retail crime with innovative solutions.
- Benefits: Competitive salary, bonuses, flexible hours, wellness days, and personal growth support.
- Other info: Diverse and inclusive culture with opportunities for team bonding and growth.
- Why this job: Make a real impact in reducing retail crime while developing your career.
- Qualifications: Experience in SaaS onboarding and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
About Auror
At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high‑volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror connects people and intelligence to reduce crime, using technology for good. Our mission is clear: reduce violent retail crime by 50% in 5 years. We’re also embracing the potential of AI to supercharge our impact, enhancing detection of trends, supporting customers, and improving internal workflows. We’re committed to responsible AI use and encourage every Auror to explore how AI can elevate their work, regardless of role.
Role
As a Customer Onboarding Manager (IC3), you will own the delivery of customer pilots and new or existing customer implementations, ensuring enterprise customers reach value quickly and confidently. You will operate autonomously on defined work, guiding customers through onboarding, activation, and proof of value while collaborating closely with Sales, Customer Success Engagement, and Product. You’ll be reporting to Aaron Koumi, Senior Customer Success Lead.
Responsibilities
- Own end‑to‑end delivery of customer pilots and implementations, completing them within a set timeframe based on customer size.
- Build and execute pilot, implementation, and onboarding plans that drive pilot success metrics.
- Manage onboarding projects end‑to‑end, including scope, milestones, dependencies, risks, and timelines.
- Guide customers toward early value by identifying and activating high‑impact use cases aligned to their operating reality.
- Translate platform data into clear, measurable outcomes such as shrink reduction, operational improvements, and community safety impact.
- Contribute meaningfully to pilot business cases by articulating ROI and value tied to customer use cases.
- Lead structured onboarding and pilot engagements, aligning multiple customer stakeholders and setting clear expectations.
- Deliver customer training, onboarding sessions, and weekly performance updates covering adoption, engagement, insights, and next steps.
- Work closely with Sales, CS Engagement, and Product teams to unblock progress, support conversion, and ensure clean handoffs with comprehensive documentation, health status and risks identified.
- Manage multiple pilots concurrently in a fast‑paced environment, including customer travel at least monthly as needed.
About You
You are a dependable executor who balances urgency with quality, owns outcomes, and collaborates effectively across teams. Experience delivering pilots, implementations, and onboarding in enterprise SaaS, retail, or data‑driven environments. Operate independently on clear priorities, managing timelines, dependencies, and risks with minimal oversight. Communicate confidently with customers, explaining product value, outcomes, and ROI in clear, practical terms. Coach customers and users to embed new ways of working. Identify blockers to adoption and address them early. Translate data into insights that help customers make decisions and adopt the platform effectively. Build trust with customer stakeholders across roles and adapt your communication to different audiences. Organised, detail‑oriented, and comfortable managing multiple workstreams at once. Proactive, growth‑minded, and comfortable travelling monthly or as needed to support customers.
We are looking for people who demonstrate a strong alignment to our Guiding Principles. With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Benefits
- Competitive salary range: £50,000 – £65,000 (IC3)
- Annual bonus: Eligibility for a £3,000 bonus at the end of the financial year if revenue goals are met.
- Employee share scheme: Own part of a company making a real difference.
- Flexibility: Promote a healthy work/life blend.
- Shorter work weeks (at full pay): Everyone gets Friday afternoons off.
- Focus on mental and physical health: Wellness Days and up to £375 for expert sessions each year.
- Health insurance: Contributions to individual health insurance plan through Vitality Health.
- Family‑friendly: Comprehensive paid parental leave – 12 weeks for birth parents and 6 weeks for non‑birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
- Personal growth: Support for courses, conferences, or events to develop skills.
- Team love: Regular team lunches and social events during work hours.
Customer Onboarding Manager employer: Auror
At Auror, we pride ourselves on being an exceptional employer that champions a culture of diversity and inclusiveness while tackling significant challenges in the retail industry. Our commitment to employee well-being is reflected in our flexible work arrangements, competitive salaries, and generous benefits, including wellness days and comprehensive parental leave. With a focus on personal growth and collaboration, we empower our team members to make a meaningful impact while enjoying a supportive and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Auror on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Auror's mission and values. Show how your experience aligns with their goal of reducing retail crime. We want to see your passion for making a difference!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can help customers achieve value quickly. Use examples from your past experiences that highlight your skills in onboarding and project management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Customer Onboarding Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Onboarding Manager role. Highlight your experience in delivering pilots and onboarding in enterprise environments, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since you'll be guiding customers through onboarding, it's crucial to demonstrate your ability to communicate clearly and effectively. Use your application to illustrate how you've successfully explained product value and outcomes to clients in the past.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors, and structure it in a way that’s easy to read. This reflects your organisational skills, which are key for managing multiple projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Auror
✨Know Your Stuff
Before the interview, dive deep into Auror's mission and values. Understand how they tackle retail crime and the role of AI in their operations. This knowledge will help you connect your experience as a Customer Onboarding Manager to their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed onboarding projects in the past. Highlight your ability to handle multiple workstreams, manage timelines, and identify risks. Use metrics to demonstrate your success in delivering value quickly.
✨Communicate Clearly
Practice explaining complex concepts in simple terms. Since you'll be guiding customers through onboarding, it's crucial to show that you can communicate product value and ROI effectively. Tailor your communication style to different audiences to build trust.
✨Emphasise Collaboration
Auror values teamwork, so be prepared to discuss how you've collaborated with sales, customer success, and product teams in previous roles. Share examples of how you’ve unblocked progress and ensured smooth handoffs, showcasing your ability to work well across departments.
