About AurorAt Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day. Auror is connecting people and intelligence to reduce crime. We're using technology for good.
In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. We're also embracing the potential of AI to supercharge our impact — whether that's enhancing the way we detect trends, support our customers, or improve internal workflows.
The RoleWe're looking for a commercially accountable Enterprise Account Manager, known internally as a Retail Partnerships Manager, to drive enterprise revenue growth across a portfolio of Auror's most strategic UK retail customers, with direct ownership of expansion, renewals, and long-term ARR performance. As a Retail Partnerships Manager, you will be responsible for driving expansion and renewal outcomes within enterprise accounts following initial sale.
You will lead commercial strategy, identify and close upsell opportunities, and own renewal negotiations while partnering closely with Customer Success to ensure value realisation.
This role connects executive engagement with enterprise sales strategy, driving revenue growth and building long-term strategic partnerships.
What You'll DoDemonstrated Sales Discipline and Commercial AcumenOwn revenue growth through structured account planning, opportunity identification, and alignment to executive business objectives.
Maintain disciplined use of Salesforce, Trumpet Deal Rooms and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility.
Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue.
Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximise retention and ARR growth.
Articulate the Value of the Auror PlatformLead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers.
Deeply understand their business operations and context to help embed Auror Core and added functionality within their organisation.
Build Executive-Level PartnershipsEstablish and deepen relationships with senior retail executives and Loss Prevention leaders.
And position Auror as a long-term, enterprise-wide partner.
Manage customer expectations and internal alignment, ensuring product requests, escalations, and commercial commitments are structured and strategically prioritised.
Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention.
Assume full commercial ownership post-initial sale.
Remove roadblocks and mitigate risks to swift deployment and expansion.
Collaborate for Long-Term SuccessPartner closely with Customer Success, who leads Business Reviews and value realisation.
Partner with Product and Marketing to support strategic growth initiatives.
Project-manage complex deployments and proof-of-concept pilots, removing roadblocks to swift rollout.
This Role Reports to Ellen Dick, Director Retail Partnerships - UKI've been with Auror for over a decade, scaling the business across three markets — Australia, New Zealand, and the UK. From early-stage growth through to enterprise sales, I've worked across customer success, commercial strategy, and retail partnerships at every stage of Auror's journey.
Today, I lead a team of Retail Partnerships Managers in the UK, driving revenue growth across our most strategic retail accounts. We operate with a high-performance culture anchored in commercial rigour, target accountability, and a genuine passion for what we do. About YouProven Enterprise Sales experience, including success managing and expanding enterprise accounts.
Strong commercial acumen with experience closing expansion and renewal deals.
Experience using MEDDICC or similar enterprise sales frameworks (e.g., Skilled negotiator comfortable leading multi-year SaaS contract discussions.
Executive presence with the ability to influence senior stakeholders.
Excellent project management skills, with a proven ability to lead complex, multi-workstream initiatives end-to-end.
Analytical and data-informed in building account strategy.
Self-motivated and highly organised with disciplined pipeline management.
Experience with Salesforce.
Willingness to travel as needed.
Experience in retail Loss Prevention environments.
Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Depending on level of experience, a base salary of between 67,500 - 82,500 (IC4) , with an OTE ~129,000Generous annual leave: 29 days of annual leave per year, plus public holidays, so you can properly rest and recharge.
Employee share scheme: We offer 10 paid Wellness Days per year, which can be used for mental or physical health, medical appointments, or to care for an unwell family member.
Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to 375 GBP for expert sessions every year.
Private Medical Insurance: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
We support our team to participate in courses, conferences, or events that will help them develop their skills. We have regular team lunches and social events where most (if not all) activities are during work hours.
If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.
Manager-Account Manager in London employer: Auror Limited
Auror is an exceptional employer, dedicated to empowering its employees through a culture of inclusivity and support. With generous benefits such as 29 days of annual leave, wellness days, and a commitment to professional development, Auror fosters an environment where team members can thrive both personally and professionally. Located in a vibrant community, the company not only tackles significant challenges in retail crime but also prioritises employee well-being and growth, making it a truly rewarding place to work.
