At a Glance
- Tasks: Be the friendly face for customers, handling bookings and addressing their concerns.
- Company: Join Halfords, the UK's largest automotive service and repair business.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and amazing discounts on products.
- Other info: Exciting growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Proven customer service skills and IT literacy are essential.
The predicted salary is between 30000 - 30000 £ per year.
Apply now
Job no: 565493
Work type: Full time
Site: Inverness
Categories: Autocentre Colleagues
Location: Highland
Salary: £30,000 per annum + bonus
Average uncapped bonus of £2,500 per year (with potential to earn more)
5 days a week / 44 hours per week
Earn extra with our refer a friend scheme – T&C’s Apply
We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Benefits Include:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Skills and Experience
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway!
At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Service Advisor in Inverness employer: Aurizon Holdings Limited
At Halfords, we pride ourselves on being the UK's largest automotive service provider, offering a dynamic work environment in Inverness where customer service excellence is at the heart of what we do. With competitive salaries, generous benefits including uncapped bonuses, and a strong commitment to employee growth and inclusivity, we empower our team members to thrive both personally and professionally. Join us to be part of a rapidly growing company that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Inverness
✨Tip Number 1
Get to know the company! Research Halfords and understand their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status and any updates directly from us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Inverness
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled tricky situations and kept customers happy, so share some examples that showcase your skills!
Be IT Savvy:Since you'll be using our in-house system for job bookings, it's important to mention your IT literacy. If you've worked with similar systems before, let us know how you navigated them like a pro!
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us you're the perfect fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Aurizon Holdings Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and how to handle them. This will show that you're proactive and ready to tackle any challenges that come your way.
✨Showcase Your Experience
Be prepared to discuss your previous customer service experience in detail. Use specific examples that highlight your ability to handle difficult situations calmly and professionally. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
✨Dress the Part
Even if the company has a casual dress code, it's always better to err on the side of professionalism for an interview. Dress smartly to make a good first impression and show that you take the opportunity seriously.
