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For Companies At a Glance
- Tasks: Provide first-line support for a cutting-edge Insurance Claims platform.
- Company: Dynamic tech team in the London Market Insurance sector.
- Benefits: Hybrid work model, career growth, and a supportive team culture.
- Why this job: Kickstart your tech career while helping clients with innovative solutions.
- Qualifications: Passion for technology and strong communication skills.
- Other info: Perfect for school leavers or recent graduates eager to learn.
The predicted salary is between 30000 - 42000 £ per year.
Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote)
About the Role
This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst, you’ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms.
Key Responsibilities
- Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs.
- Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues.
- Triage and prioritise service requests & incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries.
- Support onboarding activities by setting up user accounts, access permissions and providing introductory guidance on the platform.
- Deliver excellent customer service through clear communication, professionalism, and user support calls.
- Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture.
- Maintain and enhance knowledge base documentation to support resolution of recurring queries.
- Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers.
- Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes.
About You
We’re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be a school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.)
Essential Skills & Attributes:
- Strong communication and interpersonal skills
- A genuine interest in IT and technology
- Problem-solving mindset and attention to detail
- Ability to work well under pressure and manage multiple priorities
- A proactive attitude and willingness to learn
Junior Product Support Analyst in Chelmsford employer: Auriol Resource
Contact Detail:
Auriol Resource Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Product Support Analyst in Chelmsford
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of the insurance sector and the specific technologies used in the role. This will not only help you during interviews but also show your genuine interest in the position.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients, try role-playing common support scenarios with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter. Don’t miss out!
We think you need these skills to ace Junior Product Support Analyst in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Product Support Analyst role. Highlight any tech-related qualifications or customer service experience you have, as this will show us you're a great fit for the team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and why you want to join StudySmarter. Keep it friendly and professional, and don’t forget to mention how your skills align with our needs.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well, so we can see your ability to communicate effectively right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Auriol Resource
✨Know Your Tech Basics
Brush up on your technical knowledge related to the role. Familiarise yourself with common issues that a Product Support Analyst might encounter, like password resets or API-related queries. This will help you feel more confident when discussing your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated in past experiences, whether in school projects or part-time jobs. This will demonstrate your ability to deliver outstanding customer service.
✨Demonstrate Your Passion for Technology
Be ready to share what excites you about technology and why you want to start your career in this field. Whether it's a specific project you worked on or a tech trend you're following, showing genuine enthusiasm can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team culture, opportunities for learning, or how they handle complex support issues. This shows your interest in the role and helps you gauge if it's the right fit for you.
