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For Companies At a Glance
- Tasks: Provide first-line support for a cutting-edge Insurance Claims platform.
- Company: Dynamic tech team in the London Market Insurance sector.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Kickstart your tech career while delivering exceptional customer service.
- Qualifications: Passion for technology and strong communication skills.
- Other info: Join a supportive team culture with excellent learning opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Location: Chelmsford, Essex (Hybrid 1 day per week onsite, remainder remote)
About the Role
This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst, you will be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform.
Excellent communication skills are essential, as you will be chatting with clients to deliver an outstanding customer service experience while supporting key technology platforms.
Key Responsibilities
- Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs.
- Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues.
- Triage and prioritise service requests and incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries.
- Deliver excellent customer service through clear communication, presentation, and user support calls.
- Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture.
- Maintain and enhance knowledge base documentation to support resolution of recurring queries.
- Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes.
About You
We are looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be a school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.).
Essential Skills & Attributes
- Strong communication and interpersonal skills
- A genuine interest in IT and technology
- Problem-solving mindset and attention to detail
- Ability to work well under pressure and manage multiple priorities
- A proactive attitude and willingness to learn.
Junior Product Support Analyst in Basildon employer: Auriol Resource
Contact Detail:
Auriol Resource Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Product Support Analyst in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. The more connections you make, the better your chances of landing that Junior Product Support Analyst role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common support scenarios with friends or family. This will help you feel more confident when chatting with clients.
✨Tip Number 3
Show off your problem-solving skills! Prepare for interviews by thinking of examples where you've tackled tech issues or helped someone out. We love to see how you approach challenges!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates ready to kickstart their tech careers with us.
We think you need these skills to ace Junior Product Support Analyst in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Product Support Analyst role. Highlight any tech-related qualifications or customer service experience you have, as this will show us you're a great fit for the team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and why you want to join StudySmarter. Be sure to mention how your skills align with the responsibilities of the role, especially in customer service and problem-solving.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon. This will demonstrate your ability to communicate effectively, which is crucial for supporting our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Auriol Resource
✨Know Your Tech Basics
Brush up on your technical knowledge related to the role. Familiarise yourself with common issues that a Product Support Analyst might encounter, like password resets and API-related queries. This will help you feel more confident when discussing your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated complex information in the past, whether in a school project or a part-time job. This will demonstrate your ability to deliver outstanding customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a frustrated user or a technical issue. Think through potential scenarios and how you would approach them. This shows your problem-solving mindset and readiness to tackle challenges head-on.
✨Research the Company and Its Products
Take some time to learn about the company and the insurance claims platform you'll be supporting. Understanding their products and services will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their team culture.
