At a Glance
- Tasks: Manage and grow strategic partnerships while ensuring high-quality service delivery.
- Company: Join a mission-driven organisation focused on empowering financially vulnerable individuals.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by developing sustainable partnerships that drive social change.
- Qualifications: Experience in partnership management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
- Client Relationship Manager
- Team: Client Partnerships
- Contract Term: Permanent
- Location: Hybrid working (office base is in Birmingham City Centre) expectation to be in the office at least one day a week.
And to attend face to face meetings, events and conferences as required across the UK.
- Hours: 37.5 hours per week, Monday to Friday
Role Purpose
To manage, grow and expand strategic partnerships, ensuring retention and optimisation.
This role is key in delivering Auriga’s mission to empower people in financially vulnerable circumstances by developing impactful and financially sustainable partnerships.
The Client Relationship Manager is accountable for ensuring high-quality service delivery while effectively leading and managing individual and team performance to meet contractual and organisational objectives.
Responsibilities
- Partnership retention and management
- Lead and manage key client partnerships across multiple sectors, acting as the primary point of contact.
- Build strong, trusted relationships with clients, ensuring high levels of satisfaction and engagement.
- Retain and grow existing partnerships through excellent service, innovation and continuous improvement.
- Contract management
- Ensure contractual obligations, SLAs and KPIs are consistently achieved or exceeded.
- Monitor contract performance, identify risks and implement solutions to address areas of concern.
- Work closely across teams to ensure contracts remain commercially viable and operationally effective.
- Reporting and performance analysis
- Produce and oversee regular client reporting, demonstrating performance against agreed KPIs, financial targets and social impact measures.
- Analyse operational data to identify trends, risks and opportunities for improvement.
- Use insight to support service improvements, innovation and informed decision making.
- Stakeholder management and collaboration
- Develop effective working relationships with clients and internal stakeholders to achieve shared objectives.
- Collaborate across departments to ensure consistent, high-quality service delivery.
- Management
- You will line manage a team of direct reports, including setting clear objectives aligned to organizational strategy.
- Plan and allocate resources effectively to ensure contractual requirements are met. Forecast staffing requirements and optimise team capacity to support service demand.
- Promote a positive, collaborative and engaging work environment that motivates team members to perform at their best
- Performance monitoring
- Drive your teams individual and team performance against agreed objectives, KPIs and quality standards.
Drive continuous improvement through regular coaching, feedback and performance management.
- Implement performance improvement plans where required to achieve expected standards.
- Monitor workloads and productivity to ensure efficient, cost-effective service delivery.
- Process Improvement and innovation
- Identify improvements to process to ensure we are effective and efficient in our operations, to reduce time spent, and to improve the customer journey of our applicants.
Qualifications/Skills/Experience (Essential or Desirable)
- Proven experience in managing a successful and diverse portfolio of strategic partnerships, including stakeholder management, contract negotiation and reporting.
- Demonstrable experience of retaining and expanding partnerships to meet financial and non-financial targets through innovative propositions and service development.
- Proven experience in cross-organisational collaboration and working with internal and external stakeholders to meet shared objectives.
- Strong commercial acumen with the ability to drive both revenue growth and impact driven outcomes.
- Excellent analytical and problem-solving skills, with proven experience applying data and insight to inform decision making.
- Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address.
- Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential.
- Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others.
- Knowledge of, or willingness to develop, a deep expertise in the primary sectors we are operating in (retail banking, water, energy, public sector).
- An existing network in regulated sectors is highly desirable, but not essential.
- Charity/trust fund/debt sector experience is highly desirable but not essential.
Applicants must already have the right to work in the United Kingdom, as we are unable to provide visa sponsorship for this role.
For successful applicants, the planned interview dates are
- weeks commencing 17th August and 24 th August 2026
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- Job Salary: £30,000 FTE
- Team: Client Partnerships
- Contract Term: Permanent
- Location: Hybrid/remote working with occasional office attendance as required for meetings. Office location is Birmingham City Centre
- Hours: 22.5 hours per week, ideally worked over 3 full days (Monday-Wednesday), with flexibility for the right candidate.
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Strategic Partnerships Lead: Growth and Impact (Hybrid UK) in Birmingham employer: Auriga Services Limited
Auriga Services Limited is an excellent employer that fosters a dynamic and collaborative work culture, offering employees the chance to engage in meaningful marketing initiatives while enjoying the flexibility of hybrid working arrangements. Located in Birmingham, the company prioritises employee growth through continuous learning opportunities and encourages creativity in multi-channel campaigns, making it an attractive place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Partnerships Lead: Growth and Impact (Hybrid UK) in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Strategic Partnerships Lead: Growth and Impact (Hybrid UK) at Auriga Services Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Auriga Services Limited or be willing to refer you for that Strategic Partnerships Lead: Growth and Impact (Hybrid UK) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Auriga Services Limited who’s on the lookout for their next Strategic Partnerships Lead: Growth and Impact (Hybrid UK) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Strategic Partnerships Lead: Growth and Impact (Hybrid UK) role at Auriga Services Limited!
We think you need these skills to ace Strategic Partnerships Lead: Growth and Impact (Hybrid UK) in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Auriga Services Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Auriga Services Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Auriga Services Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
