Senior Debt Adviser (Part-time) in Birmingham

Job Salary: £34,660 FTE (pro-rated)

Team: Assist

Contract Term: Permanent

Location: Hybrid working (office base is Birmingham City Centre)

Hours: 26.25 hours per week

Role Purpose: As a Senior Debt Adviser, you will work with, support, assist and represent vulnerable people of all ages and abilities to improve their financial situation and wellbeing. You will assess people’s circumstances and advise them accordingly. This will involve offering support and advice in income maximisation, financial capability, energy comparison, welfare benefit and specialist debt advice. You will work with, support, and represent people of all ages and abilities, many of whom will be experiencing circumstances that make them vulnerable. The role will involve delivering support and casework with a multi-channel approach. Some outreach visits may also be required.

Key Responsibilities:

• Working with and supporting vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing.
• Establishing a relationship based on trust to ensure you provide the necessary support and assistance.
• Providing technical supervision to support the Debt Advice team in their roles to ensure the service is accurate, effective and tailored to the individuals’ circumstances.
• Actively seeking ways of assisting the Management Team in the management of the Debt Advice service.
• Conducting monthly case reviews of the Auriga Assist Debt Team in line with established quality standards and providing feedback with team members.
• Being the first point of contact for the Auriga Assist Debt Team on complex issues.
• Developing and managing interviews with clients using sensitive listening and questioning skills to allow clients to explain their problem(s).
• Completing an initial assessment of a client’s needs to identify areas where support is required and plan next steps/provide support throughout the process.
• Helping people to maximise their income, providing guidance on budgeting, and providing unbiased and holistic advice and guidance on how to deal with problem debt.
• Liaising and negotiating with third parties, including statutory and non-statutory organisations as required.
• Acting on behalf of the client wherever necessary to facilitate debt relief options.
• Enabling clients to act on their own behalf and empower them to set their own priorities.
• Actively encouraging engagement from clients referred through to the service from both internal and external sources.
• Carring a caseload of enquiries requiring detailed ongoing casework.
• Maintaining accurate and appropriate records relating to each case, recording all activity, interventions and outcomes within the case record whilst ensuring that correct procedures are followed.
• Managing your own workload, administration, and diary commitments.
• Ensuring a high-quality service to customers including, but not limited to, face to face, telephone, written and emails.
• Collaborating with colleagues, stakeholders and health and social care professionals to evaluate caseload needs and the progress that has been made.
• Keeping up to date and sharing knowledge with the team on legislation, case law, policies and procedures and undertaking appropriate training as and when required.
• Proactively identifying own training and development needs and those of others.
• Working within and adhering to organisational policies and procedures and ensuring work meets internal and external SLAs.
• Performing other duties commensurate with the post as required.

Requirements:

• Educated to GCSE level (or equivalent by experience).
• At least 2 years’ experience in the advice sector.
• A good working knowledge of welfare benefits and charitable trust funds.
• Basic knowledge of services provided by the NHS and social care services.

Interview dates: w.c 21st and 28th September

Location: Microsoft Teams