At a Glance
- Tasks: Manage and grow strategic partnerships while ensuring high-quality service delivery.
- Company: Join a mission-driven organisation focused on empowering financially vulnerable individuals.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career progression opportunities.
- Why this job: Make a real impact by developing innovative partnerships that drive social change.
- Qualifications: Experience in partnership management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
- Client Relationship Manager
- Team: Client Partnerships
- Contract Term: Permanent
- Location: Hybrid working (office base is in Birmingham City Centre) expectation to be in the office at least one day a week.
And to attend face to face meetings, events and conferences as required across the UK.
- Hours: 37.5 hours per week, Monday to Friday
Role Purpose
To manage, grow and expand strategic partnerships, ensuring retention and optimisation.
This role is key in delivering Auriga’s mission to empower people in financially vulnerable circumstances by developing impactful and financially sustainable partnerships.
The Client Relationship Manager is accountable for ensuring high-quality service delivery while effectively leading and managing individual and team performance to meet contractual and organisational objectives.
Responsibilities
- Partnership retention and management
- Lead and manage key client partnerships across multiple sectors, acting as the primary point of contact.
- Build strong, trusted relationships with clients, ensuring high levels of satisfaction and engagement.
- Retain and grow existing partnerships through excellent service, innovation and continuous improvement.
- Contract management
- Ensure contractual obligations, SLAs and KPIs are consistently achieved or exceeded.
- Monitor contract performance, identify risks and implement solutions to address areas of concern.
- Work closely across teams to ensure contracts remain commercially viable and operationally effective.
- Reporting and performance analysis
- Produce and oversee regular client reporting, demonstrating performance against agreed KPIs, financial targets and social impact measures.
- Analyse operational data to identify trends, risks and opportunities for improvement.
- Use insight to support service improvements, innovation and informed decision making.
- Stakeholder management and collaboration
- Develop effective working relationships with clients and internal stakeholders to achieve shared objectives.
- Collaborate across departments to ensure consistent, high-quality service delivery.
- Management
- You will line manage a team of direct reports, including setting clear objectives aligned to organizational strategy.
- Plan and allocate resources effectively to ensure contractual requirements are met. Forecast staffing requirements and optimise team capacity to support service demand.
- Promote a positive, collaborative and engaging work environment that motivates team members to perform at their best
- Performance monitoring
- Drive your teams individual and team performance against agreed objectives, KPIs and quality standards.
Drive continuous improvement through regular coaching, feedback and performance management.
- Implement performance improvement plans where required to achieve expected standards.
- Monitor workloads and productivity to ensure efficient, cost-effective service delivery.
- Process Improvement and innovation
- Identify improvements to process to ensure we are effective and efficient in our operations, to reduce time spent, and to improve the customer journey of our applicants.
Qualifications/Skills/Experience (Essential or Desirable)
- Proven experience in managing a successful and diverse portfolio of strategic partnerships, including stakeholder management, contract negotiation and reporting.
- Demonstrable experience of retaining and expanding partnerships to meet financial and non-financial targets through innovative propositions and service development.
- Proven experience in cross-organisational collaboration and working with internal and external stakeholders to meet shared objectives.
- Strong commercial acumen with the ability to drive both revenue growth and impact driven outcomes.
- Excellent analytical and problem-solving skills, with proven experience applying data and insight to inform decision making.
- Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address.
- Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential.
- Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others.
- Knowledge of, or willingness to develop, a deep expertise in the primary sectors we are operating in (retail banking, water, energy, public sector).
- An existing network in regulated sectors is highly desirable, but not essential.
- Charity/trust fund/debt sector experience is highly desirable but not essential.
Applicants must already have the right to work in the United Kingdom, as we are unable to provide visa sponsorship for this role.
For successful applicants, the planned interview dates are
- weeks commencing 17th August and 24 th August 2026
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- Marketing Executive
- Job Salary: £30,000 FTE
- Team: Client Partnerships
- Contract Term: Permanent
- Location: Hybrid/remote working with occasional office attendance as required for meetings. Office location is Birmingham City Centre
- Hours: 22.5 hours per week, ideally worked over 3 full days (Monday-Wednesday), with flexibility for the right candidate.
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Client Relationship Manager in Birmingham employer: Auriga Services Limited
Auriga Services Limited is an excellent employer that fosters a dynamic and collaborative work culture, offering employees the chance to engage in meaningful marketing initiatives while enjoying the flexibility of hybrid working arrangements. Located in Birmingham, the company prioritises employee growth through continuous learning opportunities and encourages creativity in multi-channel campaigns, making it an attractive place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auriga Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auriga Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auriga Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Auriga Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auriga Services Limited!
How to prepare for a job interview at Auriga Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
