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For Companies At a Glance
- Tasks: Assess clients, develop care plans, and ensure smooth onboarding while maintaining high standards.
- Company: Join Draycott Nursing & Care, a leader in compassionate home care services.
- Benefits: Enjoy 25 days leave, bonuses, discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and community involvement.
- Why this job: Make a real difference in clients' lives while working with top professionals.
- Qualifications: Must be a registered nurse with strong assessment and communication skills.
The predicted salary is between 37900 - 44000 £ per year.
About Draycott Nursing & Care
We are a recognised market leader in nursing, domiciliary, social, and personal care. We pride ourselves on our professional and discreet service, with our staff applying our 4 Cs: Compassion, Collaboration, Competence, and Commitment. You will have a chance to work alongside the gold standard in Registered Nurses and Carers. Our daily and live-in care enables our clients to remain in their own home whilst being cared for by professional and highly trained Carers and Registered Nurses. For over 30 years, Draycott Nursing and Care has been recognised by doctors, consultants, and clients for exceptionally high professional standards and 24/7 support. Now driving an exciting partnership to provide on-site healthcare within a unique new complex of 5-star luxury London apartments.
About the Role
Draycott Nursing & Care is looking for a compassionate, commercially aware Nurse Liaison to join our growing team. This is a varied, office and field-based role where you will combine clinical expertise with client relationship management and service development. You will be responsible for assessing new clients, developing tailored care plans, and ensuring a smooth onboarding journey, while maintaining high standards of clinical care, compliance, and client satisfaction.
Key Responsibilities
- Client Onboarding & Assessment
- Respond to clinical enquiries, offering professional advice and support to prospective clients.
- Conduct in-person clinical assessments within clients’ homes to evaluate care needs.
- Develop and implement personalised care plans within 48 hours of initial assessment.
- Present and promote Draycott’s services, clearly articulating how they enhance client wellbeing and quality of life.
- Provide transparent pricing guidance and recommend cost-effective care solutions tailored to individual budgets.
- Complete initial risk assessments and ensure safe, effective onboarding of all clients.
- Liaise with Care Coordinators, the Care Team, and the Care Quality Liaison team to ensure the right skills and capacity are in place.
- Ensure a smooth and safe transition for clients into their care packages.
- Build and maintain strong relationships with clients and their families.
- Conduct follow-up visits to ensure satisfaction and ongoing service quality.
- Gather feedback and support the generation of online reviews.
- Manage a caseload of clients, carrying out regular reviews and reassessments.
- Meet referral and conversion targets, supporting business growth while ensuring ethical, client-centred care.
- Carry out regular home visits for new and existing clients with changing or complex needs.
- Update care plans and risk assessments in line with evolving requirements.
- Escalate safeguarding concerns or urgent clinical issues appropriately.
- Work collaboratively with multidisciplinary professionals (GPs, Physiotherapists, Occupational Therapists, etc.).
- Promote health, well-being, and independence among clients.
- Ensure infection prevention and control guidelines are consistently followed.
- Support the maintenance and continuous improvement of CQC standards.
- Ensure all care documentation meets regulatory and compliance requirements.
- Oversee medication management, including eMAR compliance.
- Investigate incidents and complaints, working with the Registered Manager to implement appropriate actions.
- Carry out audits as required and contribute to quality improvement initiatives.
- Monitor and respond to Early Warning Systems (EWS).
- Participate in the on-call rota to provide out-of-hours support (additional pay provided).
- Conduct supervisions and appraisals for nurses in the field.
- Carry out spot checks and competency assessments.
- Lead medication error investigations with support from the wider team.
- Act as a role model, supporting training, compliance, and best practice across the Care Team.
About You
- Registered Nurse (NMC registered).
- Strong experience in clinical assessment and care planning.
- Commercial awareness with the ability to balance client needs and service delivery.
- Excellent interpersonal and communication skills.
- Ability to work independently in a field-based role.
- Good understanding of CQC regulations and compliance standards.
- Highly organised with strong attention to detail.
Benefits
- Discretionary Bonus
- 25 days annual leave plus bank holidays
- Life Insurance
- Tiered Company Pension Contributions starting from 6%
- Medicash C2W, Tech Scheme, and GymFlex Discounts
- Employee Assistance Programme (EAP)
- Blue Light Card
- Long Service Award
- Recommend a friend bonuses
- 2 paid volunteer days per year
Nurse Liaison in London employer: Auriens
Contact Detail:
Auriens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nurse Liaison in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know someone at Draycott Nursing & Care. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge and understanding of client relationship management. Be ready to share examples of how you've demonstrated compassion and collaboration in your previous roles.
✨Tip Number 3
Showcase your personality! During interviews, let your passion for nursing and care shine through. Remember, they’re looking for someone who embodies their 4 Cs: Compassion, Collaboration, Competence, and Commitment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And hey, make sure to apply through our website for the best chance!
We think you need these skills to ace Nurse Liaison in London
Some tips for your application 🫡
Show Your Compassion: As a Nurse Liaison, compassion is key! Make sure your application reflects your caring nature. Share experiences where you've gone the extra mile for clients or colleagues.
Tailor Your Application: We love seeing how you connect with our values! Highlight your experience in clinical assessments and care planning, and explain how you can contribute to our commitment to high standards.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Auriens
✨Know Your 4 Cs
Familiarise yourself with Draycott's core values: Compassion, Collaboration, Competence, and Commitment. Be ready to share examples from your experience that demonstrate how you embody these values in your nursing practice.
✨Showcase Your Clinical Expertise
Prepare to discuss your clinical assessment skills and care planning experience. Think of specific cases where you successfully developed tailored care plans or improved client outcomes, as this will highlight your competence for the Nurse Liaison role.
✨Understand Client Relationship Management
Be prepared to talk about how you've built and maintained relationships with clients and their families in the past. Share strategies you've used to ensure client satisfaction and how you handle feedback, as this is crucial for the role.
✨Demonstrate Commercial Awareness
Think about how you can balance client needs with service delivery. Be ready to discuss how you've managed budgets or provided cost-effective solutions in previous roles, as this will show your understanding of the commercial aspects of healthcare.