At a Glance
- Tasks: Ensure safety and security for residents, visitors, and staff during night shifts.
- Company: Auriens Group, a leader in luxury later living with a focus on exceptional service.
- Benefits: Generous annual leave, life insurance, pension contributions, and wellness perks.
- Other info: Join a passionate team dedicated to creating a safe and welcoming community.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in security or hospitality, SIA licence required, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Auriens Group is setting the gold standard in later living, no detail is left unconsidered, through exquisitely designed properties, unparalleled services and an exceptional health and wellness offering. We are always looking for passionate, creative, and dedicated individuals to join our team. We seek people who think creatively, who value long term relationships and want to be part of building our exciting brand in luxury later living.
The Night Concierge is responsible for ensuring that residents, visitors and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communicating with emergency services, protecting people and property, detecting and preventing crime including operating and controlling access control.
You will be welcoming, meeting and greeting residents and visitors entering the building and will ensure the property is secure throughout the night. They will conduct random and continuous patrols to engage with colleagues in the building, proving a presence and preventing the opportunity for harm. This role will be supporting vulnerable people to live safer and supported lives in their own homes, you may need to assist with personal care and support them if there is an incident that occurs during your night shift on property.
Key Responsibilities- Monitor building security, control access, conduct patrols, and respond to emergencies.
- Act as first responder for incidents such as fire alarms, security breaches, falls, or medical emergencies.
- Support vulnerable residents overnight, including assisting with mobility, reassurance, and occasional personal care/incontinence support.
- Operate security systems including CCTV, alarms, access control, and key management.
- Deliver concierge-style services including resident assistance, handling deliveries, newspaper distribution, and responding to requests.
- Maintain accurate incident logs and communicate effectively with emergency services, colleagues, and management.
- Ensure health & safety, infection control, safeguarding, and compliance procedures are followed.
- Experienced in security, concierge, hospitality, healthcare, or luxury residential environments.
- Holds a valid SIA Door Supervisor licence (required).
- Calm under pressure with strong emergency response and risk assessment skills.
- Excellent communication, customer service, and teamwork abilities.
- IT literate, organised, flexible, and professional.
- First Aid/CPR certification and care experience are advantageous.
- Full UK driving licence preferred.
- 23 days annual leave (including Bank Holidays)
- Life Insurance
- 2 paid volunteer days per year
- Tiered Company Pension Contributions starting from 6%
- Medicash C2W, Tech Scheme and GymFlex Discounts
- Electric and Hybrid Car Salary Sacrifice Scheme
- Season Ticket Travel Card
- Employee Assistance Programme (EAP)
- Long Service Awards
- Recommend a Friend bonuses
- Discretionary bonuses
Night Concierge (Security) in Chelsea employer: Auriens
Auriens Group is an exceptional employer, setting the gold standard in luxury later living with a commitment to employee well-being and professional growth. Our Night Concierge role offers a supportive work culture where you can make a meaningful impact on residents' lives while enjoying generous benefits such as 23 days annual leave, life insurance, and opportunities for personal development. Join us in creating a safe and welcoming environment, and be part of a team that values creativity, dedication, and long-term relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge (Security) in Chelsea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Auriens. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in security and customer service. Share specific examples of how you've handled emergencies or supported vulnerable individuals.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about how you'd respond to various situations, like a fire alarm or a medical emergency, to show you're calm under pressure.
We think you need these skills to ace Night Concierge (Security) in Chelsea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Night Concierge role shine through. We want to see that you’re genuinely excited about creating a safe and welcoming environment for our residents.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in security, hospitality, or healthcare. We love seeing how your background aligns with our values and the responsibilities of the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Auriens
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with security protocols, emergency response procedures, and the importance of providing a safe environment for residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Night Concierge, you'll be interacting with residents and visitors regularly. Prepare examples of how you've provided excellent customer service or supported vulnerable individuals in previous roles. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for this position.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to respond to emergencies or resolve conflicts. Be ready to discuss how you assessed the situation, what actions you took, and the outcomes. This will illustrate your capability to handle the unexpected, which is key for a Night Concierge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the Night Concierge might face. This shows your enthusiasm for the role and helps you gauge if Auriens is the right fit for you.
