At a Glance
- Tasks: Ensure safety and security for residents, visitors, and staff during night shifts.
- Company: Auriens Group, a leader in luxury later living with a focus on exceptional service.
- Benefits: Generous leave, life insurance, pension contributions, and wellness perks.
- Other info: Join a passionate team dedicated to creating a safe and welcoming community.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in security or hospitality, SIA licence required, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT AURIENS Auriens Group is setting the gold standard in later living, no detail is left unconsidered, through exquisitely designed properties, unparalleled services and an exceptional health and wellness offering. We are always looking for passionate, creative, and dedicated individuals to join our team. We seek people who think creatively, who value long term relationships and want to be part of building our exciting brand in luxury later living.
ABOUT THE ROLE The Night Concierge is responsible for ensuring that residents, visitors and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communicating with emergency services, protecting people and property, detecting and preventing crime including operating and controlling access control. You will be welcoming, meeting and greeting residents and visitors entering the building and will ensure the property is secure throughout the night. They will conduct random and continuous patrols to engage with colleagues in the building, proving a presence and preventing the opportunity for harm. This role will be supporting vulnerable people to live safer and supported lives in their own homes, you may need to assist with personal care and support them if there is an incident that occurs during your night shift on property.
Key Responsibilities
- Monitor building security, control access, conduct patrols, and respond to emergencies.
- Act as first responder for incidents such as fire alarms, security breaches, falls, or medical emergencies.
- Support vulnerable residents overnight, including assisting with mobility, reassurance, and occasional personal care/incontinence support.
- Operate security systems including CCTV, alarms, access control, and key management.
- Deliver concierge-style services including resident assistance, handling deliveries, newspaper distribution, and responding to requests.
- Maintain accurate incident logs and communicate effectively with emergency services, colleagues, and management.
- Ensure health & safety, infection control, safeguarding, and compliance procedures are followed.
Ideal Candidate
- Experienced in security, concierge, hospitality, healthcare, or luxury residential environments.
- Holds a valid SIA Door Supervisor licence (required).
- Calm under pressure with strong emergency response and risk assessment skills.
- Excellent communication, customer service, and teamwork abilities.
- IT literate, organised, flexible, and professional.
- First Aid/CPR certification and care experience are advantageous.
- Full UK driving licence preferred.
Benefits
- 23 days annual leave (including Bank Holidays)
- Life Insurance
- 2 paid volunteer days per year
- Tiered Company Pension Contributions starting from 6%
- Medicash C2W, Tech Scheme and GymFlex Discounts
- Electric and Hybrid Car Salary Sacrifice Scheme
- Season Ticket Travel Card
- Employee Assistance Programme (EAP)
- Long Service Awards
- Recommend a Friend bonuses
- Discretionary bonuses
Night Concierge (Security) employer: Auriens Group
Auriens Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in the luxury later living sector. With comprehensive benefits such as generous annual leave, life insurance, and opportunities for professional development, Auriens fosters a collaborative environment where team members can thrive while making a meaningful impact on residents' lives. Located in beautifully designed properties, employees enjoy a unique opportunity to contribute to a brand that sets the gold standard in later living.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge (Security)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Auriens. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in security and customer service. Make sure they know you’re calm under pressure and ready to handle emergencies.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply straight away and follow up with a friendly email to express your enthusiasm. It shows you’re keen and ready to jump in!
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready to discuss how you’d handle various emergency situations. Use examples from your past experiences to demonstrate your problem-solving skills and ability to support vulnerable residents.
We think you need these skills to ace Night Concierge (Security)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Night Concierge role shine through. We want to see that you’re genuinely excited about creating a safe and welcoming environment for our residents.
Tailor Your CV:Make sure your CV highlights relevant experience in security, hospitality, or healthcare. We love seeing how your background aligns with our values and the responsibilities of the role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Auriens Group
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with security protocols, emergency response procedures, and the importance of supporting vulnerable residents. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Night Concierge, you'll need to communicate effectively with residents, visitors, and emergency services. Prepare examples of how you've successfully handled communication in past roles, especially in high-pressure situations. This will highlight your ability to remain calm and professional when it matters most.
✨Demonstrate Your Customer Service Mindset
Auriens values long-term relationships and exceptional service. Be ready to discuss how you've gone above and beyond for customers in previous jobs. Share specific instances where your actions made a positive impact on someone's experience, showcasing your dedication to providing top-notch service.
✨Prepare for Scenario-Based Questions
Expect to be asked how you'd handle various emergency situations or challenges that may arise during your shift. Think through potential scenarios related to security breaches or assisting vulnerable residents, and outline your thought process and actions. This will show your problem-solving skills and readiness for the role.
